Luke Culpepper
Rome,GA
Summary
Proven Customer Service Employee at Dairy Queen Grill & Chill, adept in complaint handling and staff training, significantly enhanced customer satisfaction. Skilled in managing high call volumes and maintaining patience, I excel in empathetic client interactions and efficient issue resolution, ensuring high-quality service standards.
Overview
2
2
years of professional experience
Work History
Customer Service Employee
Dairy Queen Grill & Chill
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted in training new hires on company procedures, policies, and best practices to ensure a seamless integration into the customer service team.
- Managed high call volumes by prioritizing tasks and maintaining a calm demeanor under pressure.
- Developed strong rapport with clientele by consistently demonstrating empathy, understanding their unique needs, and offering tailored solutions.
Education
High School Diploma -
Homeschooled
Calhoun, GA05.2024
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Customer Service
- Money handling abilities
- Staff Training
Timeline
Customer Service Employee
Dairy Queen Grill & Chill
02.2023 - Current
High School Diploma -
Homeschooled
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