Summary
Overview
Work History
Education
Accomplishments
Timeline
Volunteer
Luke Day

Luke Day

Operations Supervisor
Brentwood,Essex

Summary

Driven Operations Supervisor with experience working with 60 different countries as the operational lead in World Wide Trade Finance.

Proficient in Agile and Waterfall working methodologies practiced in roles as a Business Analyst and Zone Manager. Currently seeking a career as a Product owner/Business Analyst to pursue a career in transformational business change.

Overview

3
3
years of professional experience

Work History

Operations Supervisor

Ford Credit
10.2020 - Current
  • Supervise a team of three, dedicated to the wholesale trade financing of dealers and importers in approximately 60 countries.
  • Successfully negotiate with manufacturing partners to source and supply wholesale vehicles and parts.
  • Create the structure of the operational area to meet all key efficiency and effectiveness performance metrics and business objectives.
  • Implemented automation and enhancement of multiple manual processes that exist within operations.
  • Aligned metrics with operational coaching and counseling processes to ensure targeted training and coaching is completed.

Digital Business Analyst

Ford Credit
10.2019 - 10.2020
  • Enhanced the shaping the roadmap, product and customer experience by working closely with the Product Manager/Owner and taking responsibility to scope and define Minimum Viable Products for delivery.
  • Performed analysis of internal procedures and systems to design and implement automated customer-facing solutions.
  • Harmonised the Ford Credit Account Servicing website and mobile application across 5 European locations.
  • Extensive experience of conducting Business Analysis in an Agile delivery environment (includes capturing, refining and prioritising business requirements via User Stories and Acceptance Criteria in Rally).

Zone Manager

Ford Credit
10.2018 - 10.2019
  • Responsible as the first point of contact for a portfolio of 50 dealerships.
  • Attained district finance sales objectives on a consistent basis while the company was undergoing a restructuring of the dealer network.
  • Monitored dealer’s adherence with policies, procedures and participation in sales, marketing, and advertising programs and implemented corrective actions where necessary.
  • Developed marketing and promotional strategies to assists dealerships in maximising retail sales volume, profitability, and customer satisfaction.

Business Graduate

Ford Credit
04.2018 - 10.2018
  • Front line experience dealing with customer and dealer queries in Account Services and Dealer services departments.
  • Managed Ford Credit Finance Facilities and assessed the credit worthiness of retail and small business customers.

Education

Bachelor of Engineering -

University Of Portsmouth

Accomplishments

  • Excellent project delivery: Delivered functionality to allow customers to request a payment deferral through the App and web platform in response to the recent COVID pandemic. The change delivered an 50% reduction in call volume to the contact centre.
  • Commercial awareness: An active follower of business trends with a great business acumen – proven through the implementation of a sales strategy for Swedish vehicle imports which enabled new sales channel in that location.
  • Achieved distinction with a score of 91% on the Certificate for Automotive Finance Specialists (SAF+), issued by the London institute of Banking and Finance.

Timeline

Operations Supervisor

Ford Credit
10.2020 - Current

Digital Business Analyst

Ford Credit
10.2019 - 10.2020

Zone Manager

Ford Credit
10.2018 - 10.2019

Business Graduate

Ford Credit
04.2018 - 10.2018

Bachelor of Engineering -

University Of Portsmouth

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Luke DayOperations Supervisor