Luke De Santis
Santa Monica,CA
Summary
Proven performer at Cold Stone Creamery, adept in customer engagement and ice cream preparation, showcasing exceptional teamwork and customer service skills. Elevated customer satisfaction by maintaining a clean, welcoming environment and managing high-volume orders with efficiency. Demonstrated reliability and a professional demeanor, contributing to a trustworthy and positive customer experience.
Overview
1
1
year of professional experience
Work History
Ice Cream Server
Cold Stone Creamery
08.2022 - 06.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
Education
High School Diploma -
Saint Monica Preparatory
725 California Ave, Santa Monica, CA 90403 06.2024
Skills
- Teamwork
- Customer Engagement
- Patience and Empathy
- Customer Service
- Cleaning and organization
- Relationship Building
- Professional Appearance
- Working under pressure
- Ice cream preparation
- Order Taking
- Cash Handling
- Dependable and Responsible
Timeline
Ice Cream Server
Cold Stone Creamery
08.2022 - 06.2023
High School Diploma -
Saint Monica Preparatory