Luke Downes
Sarasota,FL
Summary
I am a versatile and competent employee who is ready and willing to succeed. I am adaptable and capable of learning new skills as well as using critical thinking skills to solve problems that come up on the job. Getting along with coworkers and customers is also one of my strong suits.
Overview
4
4
years of professional experience
Work History
Supervisor
Playa Bowls
Sarasota, FL
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Jeni's Ambassador
Jeni's Splendid Ice Creams
Sarasota, FL
05.2022 - Current
- I work behind the counter scooping ice cream, working a cash register, and interacting with customers
- Behind the scenes includes having thorough knowledge of our menu and company policies, along with various food service related tasks and cleaning assignments.
General Merchandise Expert
Target
Sarasota, FL
04.2022 - 06.2022
- Restocked and merchandised products to encourage strong sales
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise
- Maintained organized back storage room to support efficient restocking
- Helped customers locate products and processed special orders for customers seeking out-of-stock items
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
Website Builder/editor
Notion Design Group
Sarasota, FL
10.2021 - 04.2022
- Responsible for working directly with clients online and updated/building websites accordingly
- Shadowing business owner in meetings and learning the inner workings of how a small business operates
- Collaborating with a team to brainstorm and problem solve on a weekly basis
- Identified mistakes in content, processes or scheduling to communicate to project manager
- Met strict deadlines, maintaining purpose and integrity of raw content.
Assistant Manager
Meaney's Mini Donuts
Sarasota, FL
03.2021 - 01.2022
- Manage retail; includes: stocking, pricing, selling
- Make/decorate donuts, coffee, ice cream, milkshakes and other specialty drinks
- Customer service experience along with running the shop alone for long periods of time
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Front Service Clerk
Publix
Sarasota, FL
07.2020 - 03.2021
- Bagged groceries for customers while providing premier customer service
- Welcomed large volume of guests and improved overall customer service
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Performed various custodial services including store sanitation
- Resolved customer complaints and fostered customer retention and loyalty.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06.2021
Skills
- In-store support Sales monitoring
- Materials transport Customer relations
- Stockroom procedures Merchandising
- Boxing and labeling Training and development
- Product and service knowledge
- Coffee Experience
- Store Management Experience
- Planograms
- Assistant Manager Experience
- Pricing
Assessments
- Food service: Customer situations, Proficient, 09/01/23, Identifying and addressing customer needs in a food service setting
- Work style: Reliability, Completed, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Food service fit: Crew member, Proficient, 05/01/22, Measures the traits that are important for successful food service crew members
Timeline
Supervisor
Playa Bowls
11.2023 - Current
Jeni's Ambassador
Jeni's Splendid Ice Creams
05.2022 - Current
General Merchandise Expert
Target
04.2022 - 06.2022
Website Builder/editor
Notion Design Group
10.2021 - 04.2022
Assistant Manager
Meaney's Mini Donuts
03.2021 - 01.2022
Front Service Clerk
Publix
07.2020 - 03.2021
High School Diploma -
Sarasota High School