Luke Eichhorn
Cedar City
Summary
Results-driven professional with 5+ years of experience in customer service, sales, operations management, and team leadership. As Marketing Manager at Discount Tire, successfully led daily store operations, coached staff to exceed sales goals, and improved efficiency through process optimization that boosted customer satisfaction.
Passionate about technology and continuous improvement. Hands-on experience building and troubleshooting custom PCs and launching small e-commerce projects has strengthened problem-solving, technical aptitude, and adaptability with new systems. Recognized for staying calm under pressure, attention to detail, and a proactive approach that ensures quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Manager/Sales associate
Discount Tire
Oklahoma City
09.2021 - Current
- 2021-2022: I started part-time as a technician, eventually being promoted to Assistant Manager.
- 2022-2023: Promoted to 5S Assistant Manager, taking on more responsibilities in terms of store ops, inventory management, and budgeting.
- 2024-2025: Promoted to Assistant Marketing Manager, aiding in training new hires, mentoring junior managers, and assisting with more in-depth store ops
- 2025: Transferring within company to Cedar City, UT to assist in the opening of a new retail location
- Notable achievements: Worked at 3 different locations due to ability to consistently drive results. Helped launch new point of sale system at locations in OKC metro as well.
- Exceeded sales targets through expert product advice, training, and outstanding customer service.
- Maintained optimal inventory levels, ensuring timely restocks.
- Led and trained sales team, driving a high-performance environment.
- Boosted product visibility and sales with strategic merchandising.
- Resolved customer issues quickly, ensuring high satisfaction and loyalty.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Conducted competitive analysis to identify opportunities for growth in the marketplace.
- Mentored junior staff on best practices
- Generated creative ideas to increase sales
Licensed Realtor
Keller Williams Realty
Oklahoma City
09.2019 - 08.2021
- I achieved my real estate license at 18 years old due to my passion for sales and business. I used my license to assist friends and family with their real estate needs and to gain a deeper understanding of the sales and real estate industry.
- Facilitated property showings and guided clients through buying and selling processes.
- Developed marketing strategies to enhance property visibility and attract potential buyers.
- Conducted market analysis to determine property values and competitive pricing strategies.
- Collaborated with mortgage lenders to streamline financing options for clients.
- Negotiated contracts and managed all aspects of real estate transactions effectively.
- Provided exceptional customer service, addressing client inquiries and building strong relationships.
- Coordinated open houses, showcasing properties to potential buyers in a professional manner.
Technical Support Representative
US Fleet
Edmond
05.2017 - 08.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely solutions.
- Applied GPS tracking expertise to address and resolve user concerns effectively.
- Diagnosed and fixed hardware/software issues, enhancing system reliability.
- Documented interactions and solutions for training, improving future support.
- Communicated clearly to maintain customer satisfaction and trust.
- Provided technical assistance to customers via phone and email support.
- Diagnosed hardware and software issues for fleet management systems.
- Collaborated with cross-functional teams to resolve customer inquiries.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Provided technical assistance to customers through phone, email and chat support.
Education
High school diploma -
Edmond Sante fe
Edmond, OK05.2020
Economics - Some college
Oklahoma City Community College
Oklahoma City, OKSkills
- Negotiation
- Upselling
- Live chat
- Team leadership
- Management
- Account Management
- Inside sales
- Sales
- Cash handling
- Help desk
- Mechanic experience
- Cash register
- Customer service
- 5S
- Computer skills
- Hand tools
- Mentoring
- Microsoft Word
- Administrative experience
- Photo editing
- Typing
- Mechanical knowledge
- AutoCAD
- Assembly
- Customer support
- Leadership
- Microsoft Office
- Microsoft Excel
- Time management
- Adobe Lightroom
- Service writing
- Communication skills
- Organizational skills
- Power tools
- Automotive service
- Marketing
- Salesforce
- CAD
- Direct sales
- Phone etiquette
- CRM software
- Basic math
- Sales management
- Supervising experience
- Digital marketing
- Market analysis
- Inventory management
- Customer relationship management
- Strategic merchandising
- Team building
- Employee training
- Sales forecasting
- Problem solving
- Effective communication
- Relationship building
Certification
- Driver's License
- Real Estate License
Affiliations
- Gaming
- Hiking
- Working out
- Reading
Accomplishments
- Helped launch new point of sale system for Discount Tire at multiple locations in OKC Metro.
- Proven track record of improving sales statistics for 3 different Discount Tire locations in Oklahoma region.
- Aquired Real Estate license at 18 years old.
Languages
English
Native/ Bilingual
Timeline
Marketing Manager/Sales associate
Discount Tire
09.2021 - Current
Licensed Realtor
Keller Williams Realty
09.2019 - 08.2021
Technical Support Representative
US Fleet
05.2017 - 08.2019
High school diploma -
Edmond Sante fe
Economics - Some college
Oklahoma City Community College
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