Luke Ellers
Lansdale,PA
Summary
Dynamic entrepreneur and seasoned driver with a proven track record in operations management and customer relations, honed at Rad Cleaning Solutions, Rad Karaoke & Entertainment, and various driving roles. Excelled in project management and strategic planning, significantly enhancing service standards and efficiency. Skilled in staff management and labor relations, consistently achieving and surpassing business goals.
Overview
20
20
years of professional experience
Work History
Self Employed
Rad Cleaning Solutions LLC
Lansdale, PA
03.2020 - Current
- Delivered comprehensive services as a contractor dedicated to improving customer properties.
- Supervised daily business functions while ensuring efficiency of processes.
- Distributed responsibilities, ensuring alignment with organizational goals.
- Designed and implemented organizational policies to enhance operations.
- Handled supply chain logistics to guarantee material readiness.
- Optimized processes to elevate customer satisfaction and interaction standards.
Self Employed
Rad Karaoke & Entertainment LLC
Lansdale, PA
04.2018 - Current
- Set pricing structures according to market analytics and emerging trends.
- Conducted interviews for potential hires.
- Implemented marketing tactics, increasing sales.
- Developed and maintained website content.
- Established and maintained strategic partnerships with key industry players to enhance business growth and development.
- Oversaw organization and maintenance of rental and DJ equipment inventory.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
Driver/ Driver Trainer – Roll Off
Republic Services
King of Prussia, USA
04.2017 - 03.2020
- Facilitated engagement between drivers and leadership improving company culture.
- Participated in regular meetings with management team to discuss company policies and procedures.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Improved project completion time, multi-tasking operations.
- Communicated regularly with dispatch personnel regarding delivery updates or changes in schedule and route plans.
Lead Driver
Colonial Concrete
King Of Prussia, USA
07.2015 - 04.2017
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided superior customer service to contractors to ensure repeat business.
Class A CDL Driver
Gunite Specialists
Ambler, PA
03.2014 - 07.2015
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
Self Employed
D&D Cleaning Solutions
Allentown, PA
09.2011 - 03.2014
- Company Overview: Residential/commercial pressure washing, window washing, junk removal, and deck/fence restoration
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed daily operations of business, including hiring and training staff.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Driver – Tanker
Venezia Trucking
Winchester, VA
07.2007 - 09.2009
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Worked well with dispatchers to communicate route and schedule changes.
- Maintained accurate records of deliveries, shipments, and other important information related to the job.
Driver – Trailer
JB Hunt
Front Royal, USA
05.2005 - 07.2007
- Provided customer service by answering questions about products or services offered.
- Conducted pre-trip inspections of the vehicle's engine components, brakes, tires, lights, signals.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Education
Certificate of Completion - CDL Class A
Smith And Solomon Truck Driving School
Philadelphia, PA07-1998
Skills
- Project management
- Strong communication skills
- Clear Communication Proficiency
- Strategic Business Marketing
- Resource Allocation
- Personnel
- Program Planning and Implementation
- Client Engagement
Training And Licensure
- Certificate of Completion, Smith and Solomon Truck Driving School, Philadelphia, PA
- Smith System Driving course
- Peco/Exelon Nuclear facility safety training
Qualifications Summary
- Own and operate a residential/commercial exterior beautification business. Services provided are pressure washing, soft washing, roof cleaning, deck restoration, window cleaning and exterior home staging.
- Completely run the business…marketing, scheduling, estimates, finances and customer service.
- CDL Class A Truck Driver with more than 20 years of experience in many types and size vehicles.
- Operate a Karaoke DJ business. DJ at established businesses as well as private parties.
- Rent out Karaoke equipment to customers…set up equipment and train customer to use.
- Focus on customer relations to promote customer loyalty and retention.
- In-depth knowledge of specialized transportation equipment, including tankers, pneumatic bulkers, dry van, flatbed, dry and liquid tankers, tri-axles, roll-offs, bulk cement tankers and metered concrete trucks.
- Outstanding safety and driving record with friendly, professional attitude.
Affiliations
- I work with local non profits to benefit the homeless.
Accomplishments
- Happening List # 1 Exterior Cleaning company in Montgomery County for 2022 and 2023
- Happening List # 1 Karaoke company in Montgomery county for 2022, 2023, 2024
- Happening List Hall Of Fame Award for Rad Cleaning Solutions
Timeline
Self Employed
Rad Cleaning Solutions LLC
03.2020 - Current
Self Employed
Rad Karaoke & Entertainment LLC
04.2018 - Current
Driver/ Driver Trainer – Roll Off
Republic Services
04.2017 - 03.2020
Lead Driver
Colonial Concrete
07.2015 - 04.2017
Class A CDL Driver
Gunite Specialists
03.2014 - 07.2015
Self Employed
D&D Cleaning Solutions
09.2011 - 03.2014
Driver – Tanker
Venezia Trucking
07.2007 - 09.2009
Driver – Trailer
JB Hunt
05.2005 - 07.2007
Certificate of Completion - CDL Class A
Smith And Solomon Truck Driving School
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