Thomas Ellis
Smithville,MS
Summary
Hard-working and efficient customer service specialist, with significant experience in management and problem solving. Highly competent in technology and very adaptable to new changes in the work environment. Commited to gaining professional growth and promoting overall excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Technician
Comcast Cable and Xfinity Internet
02.2021 - 09.2023
- Installation of cable and internet services for Comcast/Xfinity
- Problem Solving on trouble calls to resolve customer issues with services
- Physically demanding as I was responsible for all cabling from the top of the pole to the device in the house
- Expert knowledge of products
- Top 5 technician of Memphis/Tupelo market according to metrics for the duration of my tenure
- Training new hires to be proficient in job duties and show them hands-on experience for job needs.
Pawn Broker/Sales
Sully's Pawn Shop
10.2018 - 11.2020
- I was the assistant manager in the Tupelo location for 2 years where I was responsible for knowledge of guns, jewelry, electronics, and many more
- I have gained above average knowledge on everyday items and their worth in retail as used products and I use the knowledge to make smart loans to customers who just need some short term cash
- I handled all of their essential information such as social drivers license and address and file that into our system so we can easily locate and recall their items and keep up to date with the items they have with us
- I have completed federal gun forms to perfection multiple times and made sure customers could pass a background check
- Heavy lifting and working under pressure are common when it comes to this job.
Parts and Service Coordinator
Compressed Air Technologies
07.2018 - 10.2018
- I was responsible for ordering parts and scheduling the preventative maintenance for the technicians
- I would also quote sales and order equipment
- I was trained to ship and receive packages
- I would keep an inventory of our stock and regulate a good stock of our usual items
- I would unload trucks and was trained on the forklift to unload larger items.
General Manager/Operations Specialist
H&R Block
08.2017 - 04.2018
- As a General Manager, I was in charge of the Fulton store
- My responsibilities were to prepare schedules each week and run the office efficiently to drive sales and reach our target
- I was also responsible for preparing client's tax returns and in my first year was one of the highest gross revenue tax pro's in the district
- As an Operations Specialist, I was essentially a traveling handyman, I would have to do various tasks including hanging window graphics, changing light bulb strips, and conducting office checks to make sure they were up to code before tax season started
- Prior to tax season, I was also responsible for breaking down stores for remodels and then setting everything back up after remodels.
Assistant Manager
Domino's
12.2014 - 07.2017
- I ran shifts and maintained the store's day-to-day functions such as maintaining inventory and running labor
- I am required to make food, take orders, and help customers
- I also prepare food and supplies for the day on morning shifts, and I count the money and inventory for the day on closing shifts.
Assembler/Sales Associate
Walmart
05.2011 - 05.2014
- As the Assembler, I was responsible for the assembly of displays, bicycles, and grills for Wal-Mart
- I would also occasionally be the first person to help in any area needed which allowed me to learn almost every area in the store such as hardware, sporting goods, and the garden center
- As the Electronics sales associate, I helped customers with any electronic need
- I replaced modulars weekly and monthly upon receiving new merchandise
- I sold and upgraded phones for the AT&T kiosk set up there
- I also occasionally helped in the photo lab dept
- With printing pictures.
Education
Associate in graphic design -
Itawamba Community College
Fulton, MS12.2013
Skills
- Powerpoint (8 years)
- Word (10 years)
- Excel (8 years)
- Tax Preparation (Less than 1 year)
- Assembly (3 years)
- Sales (5 years)
- Design (3 years)
- Team Building (5 years)
- Management (5 years)
- Forklift Operator (Less than 1 year)
- Handyman (3 years)
- Heavy Lifting (4 years)
- Graphic Design
- Typography
- Adobe InDesign
- Adobe Photoshop
- Illustration
Certification
Tax Preparation, 01/01/19
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Residential Technician
Comcast Cable and Xfinity Internet
02.2021 - 09.2023
Pawn Broker/Sales
Sully's Pawn Shop
10.2018 - 11.2020
Parts and Service Coordinator
Compressed Air Technologies
07.2018 - 10.2018
General Manager/Operations Specialist
H&R Block
08.2017 - 04.2018
Assistant Manager
Domino's
12.2014 - 07.2017
Assembler/Sales Associate
Walmart
05.2011 - 05.2014
Associate in graphic design -
Itawamba Community College
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