Luke Flowney
Chicago,Illinois
Summary
Dynamic front desk professional focused on elevating guest experiences for over 10 years through streamlined check-in processes and prompt resolution of special requests. Proven track record of collaborating across departments to ensure operational excellence and promote loyalty programs, enhancing guest retention and satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Desk Receptionist
The Drake, a Hilton Hotel
Chicago, Illinois
02.2026 - 08.2026
- Welcomed arriving guests, completing check-in procedures to enhance guest satisfaction.
- Addressed special requests and resolved guest concerns, ensuring a professional and guest-focused experience.
- Collaborated with hotel departments to ensure seamless operations and a positive guest experience.
- Promoted Hilton Honors loyalty program, identifying opportunities for room upgrades to enhance guest loyalty.
Sales Associate
Lume Cannabis - Attitude Wellness
Grand Rapids, Michigan
09.2024 - 01.2026
- Guided customers in selecting cannabis products tailored to preferences and needs, enhancing overall shopping experience.
- Processed transactions accurately with point-of-sale systems, ensuring seamless customer service.
- Organized inventory and restocked shelves, maintaining optimal product availability to meet customer demand.
Records Filing Clerk (Contract)
Randstad USA, Forrest Solutions & Miller Johnson
Grand Rapids, Michigan
04.2025 - 09.2025
- Organized and maintained physical and electronic filing systems, including IRM and NetDocs, to facilitate efficient document retrieval.
- Managed file requests for off-site storage, ensuring timely delivery of files to legal assistants and attorneys.
- Operated scanning equipment to digitize documents, enhancing accessibility and preservation of records.
Disputes Intake Representative
5/3 Bank National Association
Grand Rapids, Michigan
10.2023 - 04.2025
- Delivered exceptional customer service while effectively managing disputes to enhance customer satisfaction.
- Resolved customer issues by identifying root causes, implementing solutions, ensuring accurate documentation, and maintaining confidentiality of sensitive information.
- Applied proficiency in system data (ACE, CD1, NetReveal, Phoenix Commander, Prism, Portal, Outlook, and Teams) to support dispute resolution processes.
Front Desk Receptionist
Nichols Law Firm PLLC
East Lansing, Michigan
05.2022 - 09.2023
- Handled telephone inquiries and front desk operations, managed database records in Dropbox and Excel, processed mail for timely delivery, and maintained accurate documentation.
- Customer service, executive support, and calendar management.
- Transcribed memos from videos and voice messages to ensure clear communication and record-keeping.
Front Desk Agent
Holiday Inn Express And Suites
Okemos, Michigan
03.2019 - 05.2023
- Checked in guests and created reservations using Opera, Concerto, and Quore, ensuring seamless guest experiences.
- Facilitated IHG rewards program, enhancing guest loyalty.
- Conducted evaluations of cleaned rooms to uphold quality standards, contributing to guest comfort and satisfaction.
Education
Associate of Arts -
Lansing Community College
LansingCertification
Food Handler Certificate of Completion
References
- Denise Jenison, Forrest Solutions (616) 916-0204
- Mike Nichols, Nichols Law Firm PLLC, (517) 432-9000
- Sean Finn, Holiday Inn Express and Suites (702) 748-5267
Timeline
Front Desk Receptionist
The Drake, a Hilton Hotel
02.2026 - 08.2026
Records Filing Clerk (Contract)
Randstad USA, Forrest Solutions & Miller Johnson
04.2025 - 09.2025
Sales Associate
Lume Cannabis - Attitude Wellness
09.2024 - 01.2026
Disputes Intake Representative
5/3 Bank National Association
10.2023 - 04.2025
Front Desk Receptionist
Nichols Law Firm PLLC
05.2022 - 09.2023
Front Desk Agent
Holiday Inn Express And Suites
03.2019 - 05.2023
Associate of Arts -
Lansing Community College