Luke Gemme
Santa Barbra,California
Summary
Dynamic team player with a proven track record at Poppy's Ice Cream & Fireside Pizza Co, showing exceptional customer service and cash handling skills. Excelled in creating a welcoming atmosphere and efficiently resolving customer inquiries, contributing to positive team dynamics and enhanced productivity. Demonstrates a keen attention to detail and an adaptive, creative approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Barista
Poppy's Ice Cream & Coffee House
06.2021 - 09.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment with communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Support Staff Member
Fireside Pizza Co
09.2021 - 09.2024
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, holding positive relationships with clients.
Education
High School Diploma -
North Tahoe High School
Tahoe City, CA05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Exceptional customer service
- Adaptive and creative
- Cash register operation
Timeline
Support Staff Member
Fireside Pizza Co
09.2021 - 09.2024
Barista
Poppy's Ice Cream & Coffee House
06.2021 - 09.2025
High School Diploma -
North Tahoe High School
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