Open To Work
Luke George
Fort Myers,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Scheduling Expeditor
Lennar Homes LLC.
Fort Myers, FL.
10.2020 - 02.2026
- Reviewed project schedules to align procurement with construction timelines.
- Collaborated with project managers to optimize material usage and cost efficiency.
- Collaborated with team members to streamline workload processes.
- Facilitated problem-solving discussions regarding delivery delays or discrepancies.
- Entered information into system to update status reports in MS Excel and Build Pro.
Customer Service Agent
Enterprise Holdings
Fort Myers, FL.
01.2009 - 03.2020
- Responded to customer requests for unavailable products and suggested other suitable options.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Shared detailed information regarding vehicle classes options to help customers make decisions.
- Documented conversations with customers to track requests, problems and solutions.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Exceeded daily service goals while leveraging customer service, sales and employee management best practices.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 75% to 100%.
- Consulted with customers regarding vehicle and coverage needs, addressing spacing concerns for luggage and passengers.
- Fielded client queries related to services and products for up to 200 customers daily.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed customer account changes, using Odyssey.
- Handled escalated customer service concerns from front counters, greeters, exit booths and returns to preserve revenue streams from key customers.
- Used electronic documentation, reference tools and automated training to drive customer service ratings 100%
Team Associate
Sears
North Fort Myers, FL.
01.2008 - 01.2009
- I helped the Department lead sign upcoming ads as well as removed old ad signs.
- I operated various store equipment in order to be more productive at my position.
- I also helped the customers find the merchandise that they were looking to purchase.
Production & Installation Assistant
Graphic Sign Solutions
North Fort Myers, FL.
01.2005 - 01.2009
- I was responsible for taking orders as well as production and installation of signs and vinyl on various materials, vehicles and buildings.
- My ongoing customer service skills helped me do very well in making sure that our customers received the quality service that they expected from our company.
- The phone number were my previous boss can be reached is 239-995-7446.
- H My flexible availability helped make sure that every job was done on time and with the quality that our customers expected.
- Working mornings or evenings and even on the weekend helped us achieve the level of customer satisfaction that we strived for.
- H While I was with this company I used computer programs such as Activity and Quick Books along with Microsoft word.
Customer Service Lead
K-Mart
North Fort Myers, FL.
01.1997 - 01.2006
- I worked in various departments of this retail store.
- Including Customer Service Lead, Department leads such as Sporting Goods, Automotive, Furniture, Hardware, Toys & Pantry departments.
- I also worked in the Layaway and Photo Lab departments.
- My responsibilities included cash management, change orders, as well as ordering merchandise, stocking and maintaining the department I was in charge of.
- This store has closed.
- H I was cross trained in various parts of the store in order to be able to cover multiple departments if an associate was unavailable.
- H Register training for checkout.
- I also received training for the photo lab equipment as well as the layaway system.
Education
H.S. Diploma -
North Fort Myers High School
1997
Skills
- High-energy attitude
- Customer Service
- Customer satisfaction
- Customer Complaint Resolution
- Troubleshooting
- Office equipment proficiency
- Car rental regulations knowledge
- Retail
- In-store support
- Store maintenance
- Cash management
- Cash register
- Product organization
- Credit card payment processing
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Scheduling Expeditor
Lennar Homes LLC.
10.2020 - 02.2026
Customer Service Agent
Enterprise Holdings
01.2009 - 03.2020
Team Associate
Sears
01.2008 - 01.2009
Production & Installation Assistant
Graphic Sign Solutions
01.2005 - 01.2009
Customer Service Lead
K-Mart
01.1997 - 01.2006
H.S. Diploma -
North Fort Myers High School