Tina Stubbs

Coordinated customer shipments and ensured timely delivery.

• Followed up on all outstanding orders to ensure they were delivered on time.
• Maintained updated records of customer interactions and transactions.
• Generated reports for management regarding customer service performance metrics.
• Created detailed documentation for each customer interaction for future reference purposes.
• Ensured compliance with company policies and procedures related to customer service.
• Developed strategies to improve the overall quality of the customer experience.

• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.