Luke Groen
Madison
Summary
Hard-working Computer Science major currently studying at the University of Wisconsin Madison. Strong performance in school and in work can be attributed to a willingness to learn, good time management, and the capability to adapt to unique and challenging tasks. Previous experience in customer service and maintenance have contributed to a capability to communicate effectively with others and work efficiently with a team. Work at Amazon proved to me that I have the tenacity and mental focus it takes to work for long hours; up to 60 hours in the worse cases.
Overview
1
1
year of professional experience
Work History
Inbound Stower
Amazon
06.2023 - 08.2023
- Separated damaged items from functional ones before placing on shelves.
- Sorted multiple products onto shelves according to type, weight, and size.
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained clean and organized workspaces to uphold safety standards.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
Customer Service Specialist/ Maintanence
Manitou Cliff Dwellings
05.2022 - 09.2022
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Helped to sell merchandise during downtime.
- Maintained grounds through sweeping, directing traffic, watering plants, stocking shelves, and any other task assigned by employer.
Education
Bachelor of Science - Computer Science
University of Wisconsin Madison
Madison, WI05.2025
Skills
- Special Requests
- Customer Service
- Software Development
- Special Projects
- Codes Reviewing
- Resource Development
Timeline
Inbound Stower
Amazon
06.2023 - 08.2023
Customer Service Specialist/ Maintanence
Manitou Cliff Dwellings
05.2022 - 09.2022
Bachelor of Science - Computer Science
University of Wisconsin Madison