Denice Garcia
Lynwood,Ca.
Summary
Dedicated Customer Service Representative, Clerical worker, and administrative Representative. detail oriented individual seeking a position in an office facility where I can expand my knowledge and fully utilize my skill, while assisting in the execution of its strategic plan.
Overview
12
12
years of professional experience
Work History
Inbound Call Center Representative
WASH Multifamily Laundry Systems LLC.
11.2017 - 01.2023
- My duties consist of assisting customers in the commercial and rental laundry repair service such as answering a high volume of phone calls with a happy enthusiastic pleasant tone of voice, assisting customers with troubleshooting, processing refunds, creating work orders for repair.
Clerical Worker
Business Consumer Alliance
10.2016 - 01.2017
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Assisted with onboarding of new employees.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Assisted with budgeting and financial management to keep office operating within budget.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Processed incoming and outgoing mail and packages according to established procedures.
Inside sales/customer service representative
06.2011 - 01.2015
- My duties consisted of answering phones, setting appointments with business owners as well as speaking to business owners in regard to their tax planning and preparations, audits, and issues with the IRS, as well as cold calling
- Opening and closing business accounts, as well as reviewing
- Payroll
- Type full reports and documents all legal information regarding their business with the up most service as well as resolving service inquiries and constant productivity as wells as meeting the required quotas, administrative assistance and data entry, and filing
- Page 2
Education
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Parkridge High school
ICDC
Skills
- Telemarketing Expertise
- Special Requests
- Information Protection
- Program Promotion
Timeline
Inbound Call Center Representative
WASH Multifamily Laundry Systems LLC.
11.2017 - 01.2023
Clerical Worker
Business Consumer Alliance
10.2016 - 01.2017
Inside sales/customer service representative
06.2011 - 01.2015
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Parkridge High school
ICDC
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