Luke Harper
Ruston,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Azure Pools and Spas. Expert in customer service and problem-solving, with significant achievements in process improvement and efficiency. Skilled in Microsoft Office and teamwork, consistently exceeding performance goals.
Overview
6
6
years of professional experience
Work History
Sales Associate/ Service Technician
Azure Pools and Spas
2022.04 - 2024.08
- Conducted water tests and offered tailored consultative advice to fulfill customer requirements.
- Executed on-site repairs, such as motor fixes, pool liner installations, sand filter replacements, replumbing, and sand changes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Caterer
MF Good Catering
2020.05 - 2020.08
- Cooked, prepped, and delivered over 1000 meals daily for the Baton Rouge National Guard garrison amidst the Covid-19 pandemic.
- Ensured efficient and punctual delivery, consistently meeting tight deadlines.
Cashier/ Bagger
Winn Dixie Grocery Store
2018.08 - 2020.03
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Computer Information Systems
Louisiana Tech University
Ruston, LA05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Documentation
- Excellent people skills
- Fast learner
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Attention to Detail
- Business Process Analysis
- Data Modeling
Affiliations
- Kappa Alpha Order
Timeline
Sales Associate/ Service Technician
Azure Pools and Spas
2022.04 - 2024.08
Caterer
MF Good Catering
2020.05 - 2020.08
Cashier/ Bagger
Winn Dixie Grocery Store
2018.08 - 2020.03
Bachelor of Science - Computer Information Systems
Louisiana Tech University
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