Luke Hedden
Folsom,California
Summary
Dedicated Customer Service Representative with experience in the bicycle industry. Solid team player with upbeat, positive attitude and skill in creating relationships, building work orders, complete Tech work. Motivated to maintain customer satisfaction for the best experience. Show a passion for building relationships and my personal growth.
Overview
4
4
years of professional experience
Work History
Service Advisor
Trek Bicycle Corporation
Folsom
09.2022 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on there bikes.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
Service Technician
Folsom Bike
Folsom, CA
07.2021 - 09.2022
- Diagnosed problems and determined solutions for various customer issues.
- Provided technical advice to customers regarding bike repairs and maintenance.
- Maintained a clean work environment by following safety protocols while repairing bikes.
- Followed up with customers regarding any additional repairs needed.
- Ordered parts from suppliers when necessary to complete repairs or upgrades.
Organizational Assistant
Fast Fridays speedway
Auburn
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Apartment Maintenance Technician
Borge Development
Sacramento
03.2020 - 09.2020
- Trimmed trees, shrubs and hedges using hand tools such as shears and pruners;.
- Performed regular maintenance checks on equipment used for cleaning purposes.
Education
High School Diploma -
Folsom High School
Folsom, CA05-2022
Skills
- Flexible and Adaptable
- Relationship Building
- Hands-On Learning Approaches
- Networking
- Customer Support
- Friendly, Positive Attitude
- Dependable and Responsible
Affiliations
- Mountain Biking
- Snowboarding
- Camping
Accomplishments
- Worked in the red Barn Refresh Program in Waterloo WI
- Helped Open Trek Reno store
- Assisted Trek Westlake RTC Store
and Worked at Sea Otter Classic 2024 with Trek
Timeline
Service Advisor
Trek Bicycle Corporation
09.2022 - Current
Service Technician
Folsom Bike
07.2021 - 09.2022
Apartment Maintenance Technician
Borge Development
03.2020 - 09.2020
Organizational Assistant
Fast Fridays speedway
High School Diploma -
Folsom High School
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