Summary
Overview
Work History
Education
Skills
Timeline
Generic
Luke Howard

Luke Howard

Mail Carrier
St Louis,MO

Summary

Creative operations specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional, comfortable working independently or as part of team.

Overview

23
23
years of professional experience

Work History

Non Electrical Quality Inspector

Essex Industries
Afton, MO
02.2022 - Current
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Weighed and Measured Liquid oxygen canisters and applied serial numbers to be traced on travel documents
  • Performed frequent visual inspections and pressure tested life support hoods and neck seals
  • Discarded and rejected products, materials and equipment not conforming with specifications.

Contractor

Extended Home Care Repair
St Louis, MO
02.2019 - 02.2022
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
  • Consulted with customers to assess needs and propose optimal solutions.

Senior Client Service Representative

Equifax
St Louis, MO
03.2013 - 10.2018
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and backed up other customer service managers.

Account Manager

GC Services
St Louis, MO
02.2010 - 03.2013
  • Educated clients on new [Product or service] and updated account information to maintain high standards of client service.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Transit Bus Operator

Metro Transit Authority
St Louis, MO
03.2006 - 03.2010
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained clean and neat shuttle for passenger comfort.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.

Assistant Manager

Rent A Center
St Louis, MO
10.1999 - 08.2006
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Education

High School Diploma -

Normandy High School
St Louis, MO
05.1987

Skills

  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented

Timeline

Non Electrical Quality Inspector

Essex Industries
02.2022 - Current

Contractor

Extended Home Care Repair
02.2019 - 02.2022

Senior Client Service Representative

Equifax
03.2013 - 10.2018

Account Manager

GC Services
02.2010 - 03.2013

Transit Bus Operator

Metro Transit Authority
03.2006 - 03.2010

Assistant Manager

Rent A Center
10.1999 - 08.2006

High School Diploma -

Normandy High School

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Luke HowardMail Carrier