Luke Humphrey
Oklahoma City,OK
Summary
Former Collegiate and Semi-Professional athlete who is results-oriented and engages with current client portfolio daily to improve retention and improve company's development. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Account Manager - Member Services
Professional Basketball Club LLC (OKC Thunder)
11.2021 - Current
- Focus on the retention of Full Season Ticket Holders on a year by year (Season by Season) basis.
- Cultivated long-term relationships with assigned accounts, fostering trust and loyalty.
- Capitalize on opportunities to upsell Ticket Holders into higher price points, suite rentals, and group outings.
- Planned and hosted Season Ticket Holder events to entertain clients outside of in game activities.
- Set and achieved company defined retention and sales goals.
- Graded highly on customer satisfactory scores and survey.
President
Allies Sports LLC
01.2020 - 01.2024
- Oversaw Program Directors/Managers in their Day to Day operations.
- Lead the expansion efforts into various markets and programs. Includes an expansion in Dallas as well as sports such as Football, Speed & Agility, Basketball, and Volleyball.
- Orchestrated larger events, such as Camps and Community Engagements.
- Guided Program Directors through Sales processes to promote Clinics and Camps inside their dedicated sports.
- Lead the organization through a partnership with the The YMCA of Greater Oklahoma City.
Lead Employee
Score OKC
12.2018 - 01.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Took lead on multiple events held inside the facility including camps, watch parties, and open play sessions.
- Set many standards and processes during the opening of the facility that are still carried out to this day.
Education
MBA - Leadership And Organizational Development
Oklahoma Christian University
Edmond, OK11.2021
Bachelor of Science - Sports Management
Oklahoma Christian University
Edmond, OK11.2020
High School Diploma -
Deer Creek High School
Edmond, OK05.2017
Skills
- Client Relations
- Relationship building and management
- Account oversight
- Business Development
- Goals and performance
- CRM Systems
- Strategic Planning
- Revenue Growth
- Employee Mentoring
- Customer Satisfaction
Accomplishments
- Exceeded Department's Renewal goals set each year.
- Customer Satisfactory scores over 95% consistently.
- Organized and hosted successful Season Ticket Member Events at various locations including: Chicken N' Pickle, Jones Assembly, Drive-In Theater, Main Event.
Leadership
Head Coach - Competitive Youth Soccer Team
- 2020 - Pres. / U14 Girls ENCL level
- Organized trainings, schedules, and travel
- Fostering a safe environment for players to develop
Timeline
Account Manager - Member Services
Professional Basketball Club LLC (OKC Thunder)
11.2021 - Current
President
Allies Sports LLC
01.2020 - 01.2024
Lead Employee
Score OKC
12.2018 - 01.2020
MBA - Leadership And Organizational Development
Oklahoma Christian University
Bachelor of Science - Sports Management
Oklahoma Christian University
High School Diploma -
Deer Creek High School
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