Luke Johnson
Baton Rouge,LA
Summary
Motivated student eager to leverage educational background in a professional setting. Demonstrates strong technical skills with various software applications and excels in managing challenging tasks. Proven ability to prioritize effectively and meet deadlines consistently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Student Worker
State of Louisiana
Baton Rouge, LA
02.2025 - Current
- Perform general maintenance, diagnostics, repairs, and customer service duties.
- Collaborated with team members to implement system upgrades and updates.
- Documented procedures and user manuals for reference and training purposes.
- Resolved help desk tickets efficiently to ensure user satisfaction and productivity.
- Provided technical support to customers via phone and email.
Crew Member, Position Specialist, Crew Trainer
Raising Canes
01.2023 - 05.2025
- Performed customer service as a cashier and order taker.
- Prepared food as a fry cook specialist within the crew kitchen.
- Trained new crewmembers in both kitchen and cashier positions.
- Worked early morning shifts as a restaurant image specialist, detailing and maintaining the restaurant.
Assistant
MREC Environmental
New Orleans, LA
06.2020 - 02.2022
- Assisted in measuring and keeping track of marine life data.
- Maintained and cleaned company equipment including sonars, drones, and vehicles.
- Wrote brief summary reports of general findings on trips.
Education
IT
ITI Technical College
11-2026
Highschool Diploma -
St. Michael The Archangel Highschool
Baton Rouge, LA05-2023
Skills
- Technical support
- System maintenance
- Network troubleshooting
- Customer service
- Team collaboration
- User documentation
- Problem solving
- Employee training
Certification
- Bird Specialist | 2024 Raising Canes
- Crew Trainer | 2024 Raising Canes
Accomplishments
- Help desk team lead at St. Michael the Archangel Highschool
Timeline
IT Student Worker
State of Louisiana
02.2025 - Current
Crew Member, Position Specialist, Crew Trainer
Raising Canes
01.2023 - 05.2025
Assistant
MREC Environmental
06.2020 - 02.2022
IT
ITI Technical College
Highschool Diploma -
St. Michael The Archangel Highschool
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