Luke Kupcho
Oregon,WI
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the Shipping Specialist role.
Overview
3
3
years of professional experience
Work History
Oregon Baseball Association Field Prep Crew
Oregon Youth Baseball Association
04.2024 - 08.2024
- Maintained and prepped the baseball diamonds for league and tournament use.
- Paid attention to detail in the maintenance of the fields
- A positive team player with the other staff, creating both a effective and positive working environment.
- Used effective communication skills in order to complete the job in a timely manner
Customer Service Representative
Sports Enhancement Academy (SEA)
11.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Volunteer
Oregon High School Baseball Association
02.2021 - 04.2024
- Volunteered at youth baseball camps as part of the Varsity baseball team.
- Utilizing effective communication skills, guided youth in the learning of the game of baseball.
- Complemented paid staff to successfully execute organization's mission.
- Provided guidance and support to participants to promote memorable experiences.
- Provided positive role modeling for youngsters through dress and personal behavior.
Volunteer
American Red Cross Blood Drive -Oregon High School
05.2023 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Microbiology
University of Wisconsin - Madison
Madison, WI05.2028
High School Diploma -
Oregon High School
Oregon, WI06.2024
Skills
- Multitasking
- Reliability
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
- Organizational Skills
- Excellent Communication
- Problem-solving abilities
- Teamwork and Collaboration
Timeline
Oregon Baseball Association Field Prep Crew
Oregon Youth Baseball Association
04.2024 - 08.2024
Customer Service Representative
Sports Enhancement Academy (SEA)
11.2023 - 07.2024
Volunteer
American Red Cross Blood Drive -Oregon High School
05.2023 - 05.2023
Volunteer
Oregon High School Baseball Association
02.2021 - 04.2024
Bachelor of Science - Microbiology
University of Wisconsin - Madison
High School Diploma -
Oregon High School
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