Luke Lambert
Wyoming,MI
Summary
Motivated individual with experience in customer service, food preperation and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Cook/Customer Service
Ruby's Sandwich Shoppe
02.2023 - Current
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Garden/Greenhouse Worker
Almena Heirloom Garden & Market
01.2016 - 10.2023
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
- Assisted in successful harvests by carefully selecting ripe produce according to established guidelines.
- Enhanced plant growth by implementing effective watering and fertilization techniques.
Delivery Driver/Food Preparer
Jimmy John's
01.2022 - 08.2023
- Improved customer satisfaction by ensuring timely and accurate delivery of food orders to private residences as well as businesses.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified proper food preparation in line with company standards.
- Provided support to crew members through all facets of food preparation and delivery.
Pro Shop Attendant
Heritage Glen Golf Club
03.2020 - 01.2022
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Conducted routine maintenance tasks on golf carts, maintaining optimal functionality for guest use.
- Assisted with event coordination, including tournament setup, weekly leagues, and logistics for smooth operations.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
Golf Cart Attendant
Heritage Glen Golf Club
03.2016 - 03.2020
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Increased golfer safety with thorough inspections and maintenance checks on all equipment.
Education
Associate of Arts - Liberal Arts And General Studies
Kalamazoo Valley Community College
Kalamazoo, MI12.2023
Skills
- Hospitality and Service Industry Background
- Customer Service
- Problem-solving
- Computer Skills
- Organizational and Planning Skills
- Strong Work Ethic
- Clean Driving Record
- GPS and Route Planning
Timeline
Cook/Customer Service
Ruby's Sandwich Shoppe
02.2023 - Current
Delivery Driver/Food Preparer
Jimmy John's
01.2022 - 08.2023
Pro Shop Attendant
Heritage Glen Golf Club
03.2020 - 01.2022
Golf Cart Attendant
Heritage Glen Golf Club
03.2016 - 03.2020
Garden/Greenhouse Worker
Almena Heirloom Garden & Market
01.2016 - 10.2023
Associate of Arts - Liberal Arts And General Studies
Kalamazoo Valley Community College
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