Luke La Salvia
Wappingers Falls,NY
Summary
Proven track record at Kohl's, enhancing customer satisfaction and engagement through strategic problem-solving and exceptional service. Skilled in inventory management and cash handling, coupled with a strong foundation in customer interaction and team cooperation. Demonstrated ability to exceed productivity goals, ensuring a positive and efficient shopping experience for all customers.
Overview
1
1
year of professional experience
Work History
Point of Sale Supervisor
Kohl's
06.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Cashier
Kohl's
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Associate of Science - Business Adminstration
Dutchess Community College
05.2024
High School Diploma -
Roy C. Ketcham
06.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
- Courteous and Professional
- Team Cooperation
- Honest and Dependable
- Reliable and Responsible
- Inventory and Stocking
- Positive Customer Engagement
Timeline
Point of Sale Supervisor
Kohl's
06.2024 - Current
Cashier
Kohl's
06.2023 - Current
Associate of Science - Business Adminstration
Dutchess Community College
High School Diploma -
Roy C. Ketcham
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