LUKE LAWRENCE
North Miami,FL
Summary
Reliable Student Guest Services Assistant with considerable experience in customer service and operations management. Skilled at handling financial transactions, resolving issues, and ensuring customer satisfaction. Demonstrated the ability to improve workflow efficiency while maintaining high levels of service quality. Notable impact on improving overall store performance through diligent work ethic and strong interpersonal skills.
Overview
2
2
years of professional experience
Work History
Volunter/Community Service Volunteer
Hope New Testament Church of God
Fort Lauderdale, FL
07.2022 - 08.2024
- Engaged in project planning and event coordination to ensure seamless execution and performance.
- Assisted with equipment setup for events and performances.
- Maintained supervision and care of children throughout the day to ensure safety and engagement.
- Cultivated effective communication among team members, parents, children, and customers.
- Performed live music for band and worship services, enhancing overall experience.
- Assisted with fundraising efforts
Intern
Caregivers of America
Lauderhill, Florida
05.2024 - 08.2024
- Designed an app using java script.
- Utilized java designing websites.
- Published projects in app store.
Front Service Clerk
Publix
Delray Beach, Florida
06.2022 - 06.2023
- Developed great communication and teamwork abilities with clients and other employees.
- Assisted customers with purchases, enhancing shopping experience and resolving issues promptly. Managed bagging and cart retrieval, ensuring efficient store operations and customer satisfaction. Supported cashiers during peak hours, reducing wait times and improving service speed.
- Maintained cleanliness and orderliness in the front service area, contributing to a welcoming environment.
- Delivered exceptional customer service, boosting customer satisfaction
- Processed transactions efficiently, reducing wait times
- Trained new staff, fostering a knowledgeable and effective team
Education
B.A - Computer Science
Florida International University
Miami, Florida08.2027
Skills
- Microsoft Word and Excel
- Customer service and engagement
- Team collaboration
- Organizational effectiveness
- Problem-solving expertise
- Administrative proficiency
- Strategic planning
- Production management
- Active listening
- Data entry accuracy
- Dependability
- Multitasking ability
- Equipment operation skills
- Professional demeanor
- Intro Java Script and C
RELEVANT COURSEWORK
- COP 2210, Programming 1
- CGS 1920, Intro to Computing
Timeline
Intern
Caregivers of America
05.2024 - 08.2024
Volunter/Community Service Volunteer
Hope New Testament Church of God
07.2022 - 08.2024
Front Service Clerk
Publix
06.2022 - 06.2023
B.A - Computer Science
Florida International University
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