Luke Lumsden

- Managed the flooring department at Eau Claire Menards, oversaw nightly operations such as closing tasks, ensured customer satisfaction, and ensured sales targets were efficiently met.

- Analyzed data to adjust inventory levels, and organize stock and products, both on the sales floor and in the computer systems.

- Managed a smaller team of people, most commonly over closing tasks, to prepare the store for the next day and to help complete larger orders of product.

- Worked well in a team, as well as a leader, while providing a safe work environment for customers and employees.

- Worked with a team of 2 to 5 people to maintain a successful department, share tasks, ensure customer satisfaction and positivity, keep a clean work environment, and maintain efficiency to help meet sales targets and goals.

- Decreased the amount of returned goods by providing proper instructions and performing accurate estimates of the square footage of one's house and property to help ensure accuracy and efficiency from the start.

- Completed daily stocking tasks and customer service tasks effectively.

- Delivered exceptional customer service by assisting with product checkout, product returns, and exchanges, while maintaining great customer satisfaction.

- Operated cash registers and assisted hundreds of customer transactions per shift while maintaining accuracy and efficiency.

- Assisted greatly with new hire training by providing guidance on store policy, customer service practices, and operating Menards' computer systems.

- Identified and resolved customer and product issues quickly and effectively, leading to multiple nominations for Team Member of the Week or Month.

- Unloaded deliveries, checked inventory accuracy, helped to organize stock in receiving, and ensured timely product relocation to the sales floor, allowing trucks to leave in an efficient manner.

- Worked with other team members to track product quantities and minimize product errors, such as counts.

- Worked with up stocking and down stocking products to ensure well-stocked and neat shelves.

- Helped to clean aisles, such as bringing cardboard and garbage to compactors in the back of the store, for a safer and more organized work environment as often as possible.

- Helped with other tasks, such as planograms, when new POGs came to the store, most commonly for holiday settings.

- Ensured the safety of upwards of 1,000 active swimmers per shift by monitoring pool activities and identifying drowning victims or swimmers in distress.

- Performed numerous saves of swimmers in distress, of all ages.

- Communicated effectively through radios and whistle blows to help alert patrons and promote a safer work environment through good communication.

- Maintained the cleanliness of the pool through opening positions and duties that consisted of checking water quality to meet health and safety regulations, while also preparing the pool for the upcoming day.

- Helped to train and mentor other lifeguards through first aid classes and performance evaluations.

- Taught swimming lessons at the end of the workday to kids aged 2 and up.

- Worked to ensure the safety and compliance of guests on swim features such as slides, ziplines, cliff jumps, and lily pads.

- Enforced rules and regulations to maintain a safe environment for swimmers, leading to lower chances of lifeguard action.

- Operated the concession stand while preparing for the hourly swim break, while also meeting health and safety guidelines, and cleanliness.

- Worked great with a team to manage the hourly rush for food and beverages, and giving each and every customer a positive experience.

- Assisted with inventory control and restocking concession supplies.