Luke Mackay
CIRENCESTER,Gloucestershire
Summary
Dedicated student seeking internship opportunities. Ready to apply classroom knowledge into practical experience and support team. Quick learner prepared to develop industry knowledge and delve into challenging projects.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Interim Manager
Calcot Collection/ Timothy Oulton
Barnsley, Cirencester, Gloucestershire
05.2023 - 08.2023
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Planned and managed resources and budget to support and deliver objectives.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve goals.
Supervisor
Calcot Collection/ Timothy Oulton
Barnsley, Cirencester, Gloucestershire
04.2015 - 05.2023
- Calcot collection/ Timothy Oulton collection, Cirencester
- Utilized strong problem solving skills to troubleshoot issues quickly and effectively
- Tracked inventory levels daily to ensure adequate supplies were available when needed
- Collaborated with senior management team in developing long-term strategies for organizational growth.
Holiday Support worker
Options holidays
CIRENCESTER, Gloucestershire
01.2016 - 01.2020
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
- Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
- Actioned customer feedback to improve tour and holiday offerings.
Sales Person and Team leader
American hotel Echuca
Echuca, Australia
09.2019 - 02.2020
- Bartender, served food, hosted, and managed bar shifts during events and weekends.
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Removals Porter
Mistershifter
Swindon
05.2020 - 04.2021
- Responsibilities included transporting hospital goods and beds, house moves, and corporate moves., Worked as a porter for a family business during the COVID-19 pandemic
- Responsibilities included transporting hospital goods and beds, house moves, and corporate moves.
- Eliminated breakage and damage during transport through effective strapping techniques.
Casual food & beverage assistant
The Stock Exchange Hotel
Brisbane, Australia
04.2019 - 08.2019
- Accurately took orders, making menu recommendations as appropriate.
- Stayed up to date on menu changes to accurately answer customer queries.
- Kept tables clear of used crockery, glassware and cutlery.
- Prepared tables for guests and reset tables between customers.
Education
Bachelor's degree in BSc (Hons) - Accounting and Financial Management
University of Hull
Kingston Upon Hull 09.2021 - 08.2025
Bachelor's degree in BSc (Hons) - Accounting and Financial Management
University of North Carolina: Greensboro
Greensboro, North Carolina 08.2023 - 05.2024
Skills
- Management accounting
- SMART goal setting
- Workforce development
- Customer Service
- Investments
- Team Leader
- Microsoft Excel
- Inventory Control
- Economics
- Financial management
- Cost accounting
- Financial reporting
- Marketing
- Leadership
- Entrepreneurship
- Skills development
- Developing solutions
- Strategic problem-solving
- Budgeting techniques
- Collecting data
- Financial data analysis
- Bookkeeping
- Preparing budgets
- Forecasting trends
- Research abilities
Accomplishments
- Served on the executive board of a Rugby club
- In relevant modules such as investments and financial institutions/ markets I am achieving A and A-.
- Engaged in the family business, providing travel opportunities to adults with learning disabilities worldwide.
Languages
English
Native
Spanish
Beginner
Timeline
Bachelor's degree in BSc (Hons) - Accounting and Financial Management
University of North Carolina: Greensboro
08.2023 - 05.2024
Interim Manager
Calcot Collection/ Timothy Oulton
05.2023 - 08.2023
Bachelor's degree in BSc (Hons) - Accounting and Financial Management
University of Hull
09.2021 - 08.2025
Removals Porter
Mistershifter
05.2020 - 04.2021
Sales Person and Team leader
American hotel Echuca
09.2019 - 02.2020
Casual food & beverage assistant
The Stock Exchange Hotel
04.2019 - 08.2019
Holiday Support worker
Options holidays
01.2016 - 01.2020
Supervisor
Calcot Collection/ Timothy Oulton
04.2015 - 05.2023
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