Shanna Phillips
Pottsboro
Summary
Results-driven Interim Manager with a proven track record in team leadership, operational efficiency, and patient care enhancement. Successfully developed staff training programs and implemented strategic initiatives to improve service delivery.
Dynamic healthcare professional with extensive experience in operational strategies and team development. Proven ability to enhance patient care and streamline processes, contributing to increased satisfaction and organizational efficiency. Committed to fostering a collaborative environment that drives exceptional service outcomes.
Accomplished manager with expertise in staff training, conflict resolution, and customer relationship management. Achievements include improved patient satisfaction rates and enhanced team performance through strategic planning and effective communication.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Interim Manager
TMC Home Health
Gainesville, TX
07.2013 - Current
- Led operational strategies to improve patient care delivery and service efficiency.
- Developed and implemented training programs for staff, enhancing team performance and compliance.
- Streamlined scheduling processes using electronic health record systems to optimize resource allocation.
- Coordinated interdisciplinary team meetings, fostering collaboration among healthcare professionals.
- Analyzed patient feedback to identify areas for service improvement, increasing overall satisfaction rates.
- Oversaw budget management and resource allocation, ensuring fiscal responsibility in operations.
- Mentored junior staff on best practices in home health management and regulatory compliance.
- Drove strategic initiatives to enhance service offerings, resulting in expanded patient demographics served.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
LNV Then Transitioned to RN Case Manager
Advantx Home Health
Sherman
09.2009 - 06.2013
- Developed and implemented individualized care plans to address patient needs and improve health outcomes.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care and ensure continuity of services.
- Educated patients and families on disease management, medication adherence, and health promotion strategies.
- Monitored patient progress through regular assessments and adjusted care plans based on evolving conditions.
- Utilized electronic health record systems for efficient documentation and streamlined communication among care providers.
- Advocated for patients' needs within healthcare systems to enhance access to resources and services.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Education
High School Diploma -
James Madison High School
Dallas, TXLVN -
Grayson County College
Van AlstyneAssociate of Applied Science -
Grayson County College
Denison, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Marketing
- Negotiation
- Business development
- Business planning
- Clear communication
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Problem-solving
- Multitasking
- Attention to detail
- Adaptability and flexibility
- Positive attitude
- Organizational skills
- Excellent communication
- Hiring and training
- Managing operations and efficiency
- Staff training
- Good judgment
- Process improvement
- Active listening
- Interpersonal relations
- Schedule management
Certification
- Certified Wound Care Associate
Timeline
Interim Manager
TMC Home Health
07.2013 - Current
LNV Then Transitioned to RN Case Manager
Advantx Home Health
09.2009 - 06.2013
High School Diploma -
James Madison High School
LVN -
Grayson County College
Associate of Applied Science -
Grayson County College