Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renee' Jones

Norfolk,VA

Summary

Dynamic and results-driven professional with extensive experience at Club Demonstration Services, excelling in customer service and team collaboration. Proven track record in conflict resolution and staff training, enhancing operational efficiency and employee engagement. Adept at cash handling and inventory management, consistently achieving high customer satisfaction and fostering a positive work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Interim Manager

Club Demonstration Services at Costco
07.2024 - 11.2024

Oversees the everyday operations of the company.

Coached associates to hit or exceed goals required.

Used time management to make aure wach step of the day was completed. Worked with Costco to plan and excute special events. Used exceptional customer service, communication with other managers, problem solving, research and computer skills.

Assistant Manager

Club Demonstration Services at Costco
09.2015 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma - Business

Granby High School
Norfolk, VA
06.2005

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • POS system operations
  • Staff training
  • Inventory management

Certification

State Food Safety Manager Certification

Timeline

Interim Manager

Club Demonstration Services at Costco
07.2024 - 11.2024

Assistant Manager

Club Demonstration Services at Costco
09.2015 - 07.2024

High School Diploma - Business

Granby High School
Renee' Jones