Luke L McCarvel
Kuna,USA
Summary
Ambitious Owner of a business with proven record of success in business planning and leadership. History of fostering dramatic growth and above-benchmark profitability. Leverages market opportunities to drive change and improve results.
Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time.
Overview
14
14
years of professional experience
Work History
Class A CDL Tow Truck Driver
Naylor Towing
01.2022 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Loaded and secured small to medium sized equipment with proper securement in accordance with DOT regulations.
- Fastened chains, straps, covers, and binders to secure load during transit.
Owner
Titanium Auto Detailing
08.2020 - 12.2021
- Manage all of my bookkeeping using Quickbooks pro
- Manage all of my own marketing
- Manage all of my scheduling
- Manage all of my inventory
- Offer the highest level of customer service
- Making sure customer satisfaction is100%
- Staying current with state licensing, and also staying current with the BBB
- I complete every vehicle by myself
- High pace to meet timelines
Service Writer/Parts Manager
Meridian Automotive
07.2018 - 02.2019
- Manage machine shop projects
- Receive, check in, and allocate parts to technicians
- Make sure inventory stays correct
- Order any required parts for machine shop/service side
- Weekly meetings with the owner to make sure timelines for projects are correct
- Deliver high level of customer service
- Very high pace environment
- Manage multiple technicians to stay on track with company goals
Mazda Performance, Sales/Warranty Specialist
CorkSport
10.2015 - 06.2018
- Diagnosed OEM/Performance parts issues
- Inventory management
- Data management
- Managed cost control
- Managed policy implementation
- Suspension/Engine components specialist
- High level of customer service
Sales Specialist
CorkSport Mazda Performance
09.2015 - 09.2017
- Suggested accessories and complementary purchases
- Developed positive customer relationships through excellent service
- Worked collaboratively in team environment
- Updated computer inventory listings
- Proposed innovative marketing ideas
- Trained and served as a peer coach for new sales associates
Assistant Manager
Affiliations, Ultra Touch Car Wash
02.2011 - 09.2015
- Managed costs through product and employee labor
- Managed employee schedule
- Managed quality control
- Tunnel maintenance
- Weekly hydraulic check, wrap check, and replaced cotter pins on the chain
- Managed product inventory
- Recruited, interviewed, and hired staff
- Encouraged the sales staff to cross-sell complementary products and services to customers
- Built relationships with customers to increase repeat business
Education
General Studies
EFI101 - Basic Tuning
College of Western Idaho
Portland, Nampa, OR, ID01.2016
High School Diploma - undefined
Mountain View High School
Meridian, ID01.2007
Skills
- Quickbooks Pro
- Business management
- Marketing and advertising
- Team leadership
- Task prioritization
- Strong work ethic
- Towing equipment operation
- Safe driving practices
- Safety management
- Load securement proficiency
- Winch operation mastery
Timeline
Class A CDL Tow Truck Driver
Naylor Towing
01.2022 - Current
Owner
Titanium Auto Detailing
08.2020 - 12.2021
Service Writer/Parts Manager
Meridian Automotive
07.2018 - 02.2019
Mazda Performance, Sales/Warranty Specialist
CorkSport
10.2015 - 06.2018
Sales Specialist
CorkSport Mazda Performance
09.2015 - 09.2017
Assistant Manager
Affiliations, Ultra Touch Car Wash
02.2011 - 09.2015
EFI101 - Basic Tuning
College of Western Idaho
High School Diploma - undefined
Mountain View High School
General Studies
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