Luke McDonough
Brooklyn,NY
Overview
4
4
years of professional experience
Work History
Bartender
Pinkerton Wine Bar
05.2023 - Current
- Fostered knowledge of different wines, helping customers make selections based on their preferences
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Signed for wine shipments and kept storage room in stock and organized
Bartender/Server
The Buttery Bar
04.2022 - 06.2023
- Cultivated strong relationships with many regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Trained server staff on best practices and provide feedback to management to improve customer satisfaction
- Manage close-out process on weekends, ensuring tips are properly distributed and all cash receipts accounted for
Barista
Oslo Coffee Roasters
03.2020 - 02.2023
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Engaged customers in a visible role, conveying a positive and professional attitude
Server
Little Rebel
04.2021 - 12.2021
- Highest-earning server at busy East Village bar
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front of House Assistant Manager
Cafe Madeleine
05.2019 - 12.2019
- Responsible for opening and closing bakery, keeping track of all transactions, and ensuring the deposit of cash receipts
- Managed inventory of paper goods and front-of-house supplies
- Fostered relationships with neighborhood clientele
Education
Bachelor of Fine Arts - Musical Theater
Emerson College
Boston, MASkills
- Food Handler's License
- Exceptional Interpersonal Skills
- Food and Beverage Knowledge
- Toast
- Square
- LightSpeed
Timeline
Bartender
Pinkerton Wine Bar
05.2023 - Current
Bartender/Server
The Buttery Bar
04.2022 - 06.2023
Server
Little Rebel
04.2021 - 12.2021
Barista
Oslo Coffee Roasters
03.2020 - 02.2023
Front of House Assistant Manager
Cafe Madeleine
05.2019 - 12.2019
Bachelor of Fine Arts - Musical Theater
Emerson College