Luke Milner
Whitehouse,TX
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Construction
Hanks Construction
02.2023 - 06.2023
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Conducted daily site inspections to identify potential safety hazards.
- Loaded and unloaded materials onto trucks and trailers.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Front Desk Associate
Green Acres Bowling
02.2022 - Current
- Responded swiftly to requests and other inquiries made via establishment website, email, or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Introduced customers to bowling alley amenities with pleasant and helpful demeanor.
- Maintained cleanliness and organization of front desk area.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered customer telephone calls promptly and appropriately handled needs.
Waiter
La Hacienda
12.2021 - 02.2022
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Whitehouse High School
Whitehouse, TX05.2022
Skills
- Safe Work Practices
- Customer Preferences
- Physical Agility and Coordination
- Cross-Functional Team Collaboration
- Clerical Support
- Software Troubleshooting
- Complaint Escalation
- Customer Service and Assistance
- computer programming
- Quick learner
Certification
python programming language
python programming
I completed my python certification junior year of high school but have yet to renewed it
Timeline
Construction
Hanks Construction
02.2023 - 06.2023
Front Desk Associate
Green Acres Bowling
02.2022 - Current
Waiter
La Hacienda
12.2021 - 02.2022
High School Diploma -
Whitehouse High School
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