Luke Morgan
Round Rock,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Worker
H-E-B Grocery
11.2020 - Current
- Manage time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Collaborate with team members to ensure optimal service quality for all customers.
- Identify potential safety hazards through routine checks of supplies, equipment and environment.
- Utilize problem-solving skills to address complex customer needs effectively.
- Supervise daily activities and provided assistance to staff.
- Ensure cart safety to prevent property damage and mitigate employer risk
Sterilization Dental Assistant
Morgan Dental
05.2020 - Current
- Assist in training new employees on proper sterilization techniques and protocols, foster a consistent standard of care within the dental practice.
- Assisted in development of new COVID protocols
- Collaborate with dental team members to streamline instrument processing and preparation routines.
- Maintain a sterile environment for dental procedures, reducing the risk of infection.
- Develop effective communication skills while interacting with both clinical staff and patients to address any concerns related to sterilization processes or equipment usage promptly.
- Participate in ongoing training opportunities to enhance knowledge of best practices in dental sterilization techniques.
- Minimize cross-contamination risks by implementing strict protocols for instrument handling and storage.
Education
Associate of Arts - General Studies
Austin Community College
Austin, TX05.2026
Skills
- Workplace Safety
- Patience and Tolerance
- Quality Assurance
- Cross-training abilities
- Quality assurance standards
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Microsoft Office Suite
Certification
Autodesk Inventor
Adobe Photoshop
PowerPoint
Word Basic
Database (Access)
Excel Basic
Timeline
Service Worker
H-E-B Grocery
11.2020 - Current
Sterilization Dental Assistant
Morgan Dental
05.2020 - Current
Associate of Arts - General Studies
Austin Community College