Victor Gutierrez
The Bronx,NY
Summary
Dynamic and dedicated professional with a proven track record at Providence Rest Nursing Home, excelling in conflict resolution and teamwork. Bilingual with strong communication skills, I consistently enhanced customer satisfaction and maintained safety compliance. Recognized for my proactive approach and ability to adapt in fast-paced environments, ensuring optimal service delivery.
Overview
19
19
years of professional experience
Work History
Service Worker
Providence Rest Nursing Home
The Bronx, NY
07.2008 - Current
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Demonstrated professionalism and respect when interacting with patients, families, and coworkers.
Driver
Uber Partner Drivers
The Bronx, NY
07.2016 - 08.2017
- Maintained professional and friendly demeanor during rides to uphold company reputation.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Security Guard
Summit Security
New York, NY
07.2006 - 07.2008
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Driver,Biker
Dominos Pizza Inc.
The Bronx, NY
05.2006 - 07.2007
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
High School Diploma -
James Monroe High School Business & Law
The Bronx, NY06.2006
Skills
- Strong verbal and written communication
- Conflict resolution & de-escalation
- Teamwork and reliability
- Situational awareness
- Incident reporting
- Safety and sanitation compliance
- Bilingual
- Computer Skills
- Workplace safety
Timeline
Driver
Uber Partner Drivers
07.2016 - 08.2017
Service Worker
Providence Rest Nursing Home
07.2008 - Current
Security Guard
Summit Security
07.2006 - 07.2008
Driver,Biker
Dominos Pizza Inc.
05.2006 - 07.2007
High School Diploma -
James Monroe High School Business & Law