LUKE M. NERO
Erie,PA
Summary
Client-focused professional with extensive experience in customer service and emerging expertise in school-based, drug and alcohol, and forensic counseling. Known for building rapport with diverse individuals, handling high-pressure situations, and supporting client development. Brings a blend of empathy, critical thinking, and service excellence to every role. Enthusiastic about contributing to a collaborative organization that values client care and professional growth.
Overview
7
7
years of professional experience
Work History
Forensic Counselor
Wagner Behavioral Health
05.2024 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Student Support Services Advisor
Gannon University
02.2024 - 04.2025
- Offer guidance on postsecondary course selection and provide information on student financial aid programs and scholarships
- Organize cultural events and academic programs to broaden students' exposure and opportunities
- Provide individualized counseling on personal, career, and academic matters
Student Assistance Program Counselor
Pyramid Healthcare
07.2023 - 02.2024
- Completed level of care assessments of those clients referred for drug and alcohol treatment from core team of school districts assigned, parents, community agencies and other appropriate referral sources
- Planned and conducted structured learning experiences aimed at imparting knowledge concepts, skills and motivation to adapt and maintain lifestyles free of substance abuse
- Directed discussion groups aimed at imparting information to raise awareness in substance abuse and motivate substance free lifestyles
Server
Hotel State College; The Corner Room
08.2018 - 12.2022
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
Teacher
DayBridge Child Development Center
05.2019 - 09.2021
- Reinforced fundamental skills for children to overcome future emotional and social obstacles by establishing routine based on emotional intelligence
- Planned and implemented integrated lessons to meet national standards
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
Research Intern
The Pennsylvania State University, Student Disability Resources
05.2020 - 08.2020
- Connected with community on ways to promote how to be Ally on campus by organizing activities, events, and mentorship programs
- Completed research on comparing programs between The Big 10 Schools
- Prepared Ally ship program study results for presentation and publication by collaborating with team members
Education
Master Of Science - Clinical Mental Health Counseling
Lock Haven University
05-2025
Bachelor Of Science - Rehabilitation And Human Services
The Pennsylvania State University
08.2020
Skills
- MS Office
- CRM Database
- Conflict Resolution
- Google Workspace
- Strategic Learning Solutions
- High-Volume Dining
- Cash Handling
- Check Payment Processing
- Bill Computation
- Age Verification
- Skilled in intake interviewing
- Mental health support
- Self-care strategies
- Building rapport
Timeline
Forensic Counselor
Wagner Behavioral Health
05.2024 - Current
Student Support Services Advisor
Gannon University
02.2024 - 04.2025
Student Assistance Program Counselor
Pyramid Healthcare
07.2023 - 02.2024
Research Intern
The Pennsylvania State University, Student Disability Resources
05.2020 - 08.2020
Teacher
DayBridge Child Development Center
05.2019 - 09.2021
Server
Hotel State College; The Corner Room
08.2018 - 12.2022
Bachelor Of Science - Rehabilitation And Human Services
The Pennsylvania State University
Master Of Science - Clinical Mental Health Counseling
Lock Haven University
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