Luke Norfolk
Uniontown
Summary
Food service professional with expertise in delivering exceptional customer service and promoting team collaboration. Proven track record of enhancing customer experiences through attention to detail and a positive attitude. Seeking to leverage current serving skills in a high-end restaurant environment.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Hartville Kitchen
Hartville
08.2023 - Current
- Provide attentive and friendly service to guests in a fast-paced, high-turnover dining environment
- Frequent check-ins with guests to receive feedback on food served, overall dining experience and customer satisfaction
- Communication with hosts, back servers, and kitchen staff to prepare for and serve customers.
Restaurant Carryout
Hartville Kitchen
Hartville
06.2022 - 07.2023
- Received telephone and on-line food orders and correctly inputted them into the ordering system
- Properly arranged to-go items for customer pick-up
Construction Worker
Bontrager Excavating
Uniontown
05.2021 - 08.2022
- Seasonal employee
- Installed drainage systems to manage water flow on construction sites.
- Directed traffic to ensure public safety around construction zones.
Restaurant Dishwasher
Hartville Kitchen
Hartville
11.2021 - 05.2022
- Cleaned and sanitized dishes, utensils, and kitchen equipment efficiently.
- Assisted kitchen staff by delivering clean dishes promptly during service hours.
Dishwasher/Carryout
Duma Meats
Mogadore
06.2020 - 01.2021
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Assisted customers and loaded purchased items into vehicles
Education
High School Diploma -
Lake High School
Hartville, OH05-2023
Bachelor of Science - Nursing
Kent State University
Kent, OHSkills
- Order processing
- Consistently maintaining food safety
- Recognized by management for superb customer service and satisfaction results
- Team collaboration
- Effective communication among fellow employees and customers
- Positive attitude
- Professional appearance
- Attentiveness to proper table management and prioritizing tasks
Timeline
Restaurant Server
Hartville Kitchen
08.2023 - Current
Restaurant Carryout
Hartville Kitchen
06.2022 - 07.2023
Restaurant Dishwasher
Hartville Kitchen
11.2021 - 05.2022
Construction Worker
Bontrager Excavating
05.2021 - 08.2022
Dishwasher/Carryout
Duma Meats
06.2020 - 01.2021
High School Diploma -
Lake High School
Bachelor of Science - Nursing
Kent State University