Luke Olsen
Provo,UT
Summary
Proven Onboarding Specialist from Goldenwest Credit Union, adept in strategic planning and software knowledge, significantly enhanced onboarding efficiency and customer satisfaction. Leveraged decision-making and business intelligence to boost Fox Pest Control's sales, showcasing exceptional training and mentoring skills. Achievements include driving substantial improvements in product offerings and customer loyalty.
Overview
1
1
year of professional experience
Work History
Onboarding Specialist
Goldenwest Credit Union
01.2022 - 06.2022
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Monitored and reported on effectiveness of onboarding programs, using data to drive decisions and improvements.
- Facilitated engaging and informative onboarding sessions, fostering positive first impression of company culture.
- Managed at least 30 calls a day with members of the credit union, and helped them to resolve any needs or concerns.
Route Sales Manager
Fox Pest Control
05.2021 - 08.2021
- Evaluated current product offerings and provided valuable input to management regarding potential improvements or new additions, leading to a more diverse and competitive portfolio.
- Demonstrated strong negotiation skills while resolving customer issues related to pricing, deliveries, or product quality, ensuring mutually beneficial outcomes for both parties.
- Boosted revenue through upselling and cross-selling products, utilizing extensive knowledge of the company's offerings.
- Strengthened customer loyalty by conducting regular follow-ups and providing exceptional after-sales support.
- Increased sales by diligently managing assigned route and maintaining strong relationships with customers.
- In a very limited amount of time, at least 25 contracts were agreed upon, with an average contract value of over 500 dollars.
Education
High School Diploma -
Weber High School
Ogden, UT01.2022
Skills
- Decision-Making
- Strategic Planning
- Training and mentoring
- Business Intelligence
Accomplishments
- Achieved a successful and positive employee - customer relationship by openly communicating and problem solving with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Onboarding Specialist
Goldenwest Credit Union
01.2022 - 06.2022
Route Sales Manager
Fox Pest Control
05.2021 - 08.2021
High School Diploma -
Weber High School
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