Luke O'Neill
Waterford,VT
Summary
Strong professional with a solid track record in customer service and consistently high sales performance. Built lasting relationships with customers and partners, developed effective pricing strategies, and generated increased revenue and customer loyalty. Skilled in handling regulatory requirements and operational challenges while maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Shop Owner
Simpson Brook Dispensary
08.2024 - 08.2025
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Implemented loss prevention strategies to minimize instances of theft or damage within the store.
- Consulted with customers to assess needs and propose optimal solutions.
Owner-In Charge of Sales and Operations
Simpson Brook Farm
06.2022 - 08.2025
- Established relationships with retailers throughout Vermont, resulting in recurring sales
- Obtained and maintained license needed to operate in Vermont. In doing so obtained insurance coverage, banking, occupancy certificates etc.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained compliance with applicable regulations to ensure continued operational success
Education
Animal Science
University of Vermont
Burlington, VT08-2024
Skills
- Networking and partnerships
- Pricing strategy
- Business operations
- Customer service background
- Marketing experience
- Tax and legal compliance
- Sales proficiency
- Client service
Accomplishments
- Generated over $300,000 in sales over two years, starting from scratch in a new industry
Timeline
Shop Owner
Simpson Brook Dispensary
08.2024 - 08.2025
Owner-In Charge of Sales and Operations
Simpson Brook Farm
06.2022 - 08.2025
Animal Science
University of Vermont
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