Luke Phillips
Burleson,TX
Summary
Dedicated professional with track record of excellent customer service, problem solving, and proven multitasking abilities. Detail oriented team player with excellent organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Solves problems quickly and efficiently to deliver a high level of customer service.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Industrial Supply Solutions
03.2018 - 06.2022
- Seeking and integrating specialized parts for heavy equipment in the aggregate and manufacturing industries
- Assisted customers in navigating unexpected breakdowns in equipment, as well as planned outages, to ensure they had all necessary parts on site to make repairs as quickly as possible
- Developed and maintained strong relationships with clients and vendors, resulting in repeat business and positive feedback
- Provided primary customer support to internal and external customers by addressing and resolving complex problems with products/services promptly and efficiently
- Managed high volume of customer RFQ's, processed orders, and created purchase orders to vendors for all necessary items
- Delivered exceptional customer service by ensuring quality communication both verbally and written, actively listening to customers, and maintaning a positive attitude
Education
BBA - Business Administration
Tarleton State University
Stephenville, TX05.2017
Skills
- ERP and AS400 software
- Microsoft Office Suite
- Multi-tasking
- Teamwork and Collaboration
- Organization
- Time Management
- Quality Assurance
- Fast Learner
Volunteer Work
- Multiple mission trips in Texas, Louisiana, Oklahoma, Mississippi, and Mexico
- Built wheelchair ramps, replaced rotten floors, repaired drywall, and patched roofs for those in need
- Served food at the Ronald Mcdonald House to families with children in the hospital
- Served at Mission Arlington to help families select and wrap Christmas presents for their children
Timeline
Customer Support Specialist
Industrial Supply Solutions
03.2018 - 06.2022
BBA - Business Administration
Tarleton State University
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