LUKE RHODES

Customer-focused professional with experience providing excellent service, resolving customer concerns, and supporting daily operations in fast-paced environments. Skilled in communication, teamwork, time management, and problem-solving. Recognized for building positive customer relationships, maintaining professionalism, and delivering a positive customer experience. Motivated to learn, grow, and contribute to team success while developing strong retail and leadership skills.

• A customer became frustrated when an advertised item was sold out. I listened to their concerns, apologized for the inconvenience, and helped them find a similar product that met their needs. The customer thanked me for taking the time to help instead of simply saying the item was unavailable.
• During a busy rush, a customer was upset about waiting in a long checkout line. I remained calm, acknowledged their frustration, and worked efficiently while maintaining a friendly attitude. The customer later commented that they appreciated being treated respectfully.
• I assisted a customer who was confused about a store promotion and believed they had been charged incorrectly. I reviewed the promotion details with them, explained how the discount worked, and helped clarify the receipt. The customer left feeling satisfied and understood the situation.
• I frequently assisted elderly customers by helping them locate products, carry items, and answer questions about store policies. These interactions taught me patience, empathy, and the importance of clear communication.

• Food Safety Certification, Food Safety & Sanitation
• Customer Service Certification, Coursera

• Weightlifting