Summary
Overview
Work History
Education
Skills
Interests
Timeline
BusinessAnalyst

Kasandra Brantley

Lake City,FL

Summary

Dynamic customer service professional with experience at Walmart, excelling in customer engagement and task prioritization. Proven ability to enhance guest relations and streamline operations, while maintaining a detail-oriented approach. Skilled in telephone reception and team collaboration, consistently delivering exceptional service and managing expectations effectively.

Overview

5
5
years of professional experience

Work History

Service Desk Host/Customer Service Cashier

Walmart
07.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.

Hostess/Busser

Red Lobster
01.2022 - 04.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Seated patrons based on guest preferences and seating availability.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Opened and closed seating sections according to volume of guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Graphics Intern

Line Liam
02.2021 - 08.2021
  • Completed final touches for projects such as images sizes and font selection.
  • Completed final touches for projects before rollout.
  • Proved successful working within tight deadlines and a fast-paced environment.


Education

High School Diploma -

Columbia High School
Lake City, Fl
05-2023

Associate of Science - General Studies

Florida Gateway College
Lake City, FL
12-2025

Skills

  • Telephone reception
  • Task prioritization
  • Customer engagement
  • Staff coordination
  • Detail-oriented
  • Reservation management
  • Guest relations
  • Exceptional communication
  • Team collaboration

Interests

  • I would like to broaden my background in different professions that may positively impact my future career in the medical field
  • I enjoy public interaction as it gives me a chance to meet new people and share life stories


Timeline

Service Desk Host/Customer Service Cashier

Walmart
07.2022 - Current

Hostess/Busser

Red Lobster
01.2022 - 04.2022

Graphics Intern

Line Liam
02.2021 - 08.2021

High School Diploma -

Columbia High School

Associate of Science - General Studies

Florida Gateway College

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