Isaiah Nieves
Brooklyn,NY
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Personable Hostess recognized for high productivity levels and efficient task completion. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences.
Overview
7
7
years of professional experience
Work History
Host/ Cashier/Call Center Customer Service Representative
Shake Shack
Manhattan , NY
08.2021 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
- Performed light administrative duties such as filing documents and taking messages.
Gym Attendant
JFK Airport
Queen, NY
06.2022 - 10.2022
- Maintained accurate records of attendance in fitness classes and open gym sessions.
- Counseled new members on nutrition plans that would help them reach their goals.
- Developed relationships with customers to encourage loyalty to the gym brand.
- Helped design individualized workout plans tailored to each member's needs.
- Verified member identification cards at entrance to ensure access rights were up-to-date.
Cashier and Maintenance
Blink Fitness
, NY
04.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
Customer Service Representative
Rite Aid
Brooklyn
10.2017 - 08.2018
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma -
Brooklyn High School For Law And Technology
Brooklyn, NY06-2017
Skills
- Team Collaboration
- Server Support
- Telephone reception
- Reservations Management
- Customer Service
- Detail Oriented
- Front of House Organization
- Food allergy awareness
- Strong interpersonal skills
- Guest Relations
- Spainsh translation
- Customer Support
- Problem-Solving
Timeline
Gym Attendant
JFK Airport
06.2022 - 10.2022
Cashier and Maintenance
Blink Fitness
04.2022 - 08.2022
Host/ Cashier/Call Center Customer Service Representative
Shake Shack
08.2021 - Current
Customer Service Representative
Rite Aid
10.2017 - 08.2018
High School Diploma -
Brooklyn High School For Law And Technology