Luke Roberts
Scottsdale,AZ
Summary
Seasoned Customer Associate with 10 plus years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
711 Convenience Stores
11.2022 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Leader/Manager
Walgreens Boots Alliance
05.2021 - 10.2022
- Dealing with customer issues and resolving any and all issues in a timely manner
- Responsible for all cash on hand, receiving and completion of all store orders
- Organization and structure of inventory.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
Receptionist/ House Manager
Crossroads Mission-Homeless Shelter and Recovery Center
01.2020 - 07.2020
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
Assistant Manager
Dominos Pizza
09.2014 - 12.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Kofa High School
Yuma, AZSkills
- Customer Data Confidentiality
- Needs Assessment
- Exceptional Communicator
- Customer Support
- Data Entry and Maintenance
- Order and Refund Processing
- Upselling Products and Services
- Issue and Complaint Resolution
- Investigation of Claims
- Inventory Replenishment
- Computer Proficiency
- Performance Motivation
- Efficient and Detail-Oriented
Certification
Goal-oriented person, good professional attitude and highly motivated individual
Administration (1 year)
Leadership (4 years)
Customer services (10+ years)
Peer Support (2 years)
Conducting Interviews (1 year)
Microsoft Office (10+ years)
Scheduling (4 years)
Assistant Manager Experience (4 years)
Food Preparation (7 years)
Customer service (10+ years)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All our final decisions are made in a state of mind that is not going to last.
Marcel Proust
Timeline
Customer Service Associate
711 Convenience Stores
11.2022 - Current
Shift Leader/Manager
Walgreens Boots Alliance
05.2021 - 10.2022
Receptionist/ House Manager
Crossroads Mission-Homeless Shelter and Recovery Center
01.2020 - 07.2020
Assistant Manager
Dominos Pizza
09.2014 - 12.2019
Kofa High School
Goal-oriented person, good professional attitude and highly motivated individual
Administration (1 year)
Leadership (4 years)
Customer services (10+ years)
Peer Support (2 years)
Conducting Interviews (1 year)
Microsoft Office (10+ years)
Scheduling (4 years)
Assistant Manager Experience (4 years)
Food Preparation (7 years)
Customer service (10+ years)
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