Luke Rooney
Chippewa Falls,WI
Summary
Reliable professional with a background in business operations, customer service, and team management. Experienced in process improvement, technical analysis and customer service in various organizational roles. Proven ability to adapt skills to different industries and roles. Adept at analyzing data to identify trends, developing strategies to enhance efficiency, and ensuring exceptional service delivery. Eager to leverage these skills in a certified laser technician role to provide safe, effective treatments and improve client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Operations Associate
The Classic at Hillcrest Greens
05.2024 - Current
- Reviewed budget and sales reports and utilized findings to execute budget forecasting.
- Created detailed, technical financial models to increase revenues.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Kitchen Supervisor
The Classic at Hillcrest Greens
05.2023 - 08.2023
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented a customized POS system to optimize sales operations and enhance data tracking accuracy.
- Created and deployed successful strategies to boost restaurant performance.
Business Analyst Intern
The Classic at Hillcrest Greens
05.2022 - 08.2023
- Designed Excel spreadsheet to optimize business operations.
- Analyzed market, technology and industry to keep current on trends.
- Audited billing and sales information and wrote reports outlining findings.
Bartender
Copper Horse Restaurant - Bozeman Airport
08.2021 - 05.2022
- Ensured the safety and security of travelers by carefully monitoring alcohol consumption and adhering to airport regulations.
- Entertained customers with engaging conversations.
- Kept bar presentable and well-stocked to meet customer needs.
Activities Assistant
The Classic at Hillcrest Greens
05.2017 - 08.2020
- Safely navigated the challenges of COVID-19 while delivering engaging and entertaining activities that enhanced the well-being of the residents.
- Specialized in memory care, providing compassionate support and tailored activities.
Education
Bachelor of Science - Finance
Montana State University - Bozeman
Bozeman, MTBBA - Finance And Real Estate
Texas Christian University
Fort Worth, TX12.2024
Regis Catholic High School
Eau Claire, WI05.2020
Skills
- Customer service abilities
- Critical thinking abilities
- Organizational abilities
- Client consultation
- Business knowledge
- Management Experience
Certification
- Licensed Certified Laser Specialist - June 2024
- First Aid Training Training - May 2022
- CPR Certified - May 2022
- Alcohol Seller Server Certified - May 2021
Timeline
Business Operations Associate
The Classic at Hillcrest Greens
05.2024 - Current
Kitchen Supervisor
The Classic at Hillcrest Greens
05.2023 - 08.2023
Business Analyst Intern
The Classic at Hillcrest Greens
05.2022 - 08.2023
Bartender
Copper Horse Restaurant - Bozeman Airport
08.2021 - 05.2022
Activities Assistant
The Classic at Hillcrest Greens
05.2017 - 08.2020
Bachelor of Science - Finance
Montana State University - Bozeman
BBA - Finance And Real Estate
Texas Christian University
Regis Catholic High School
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