Luke Sarver

• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Tracked down hard-to-find merchandise at diverse locations.
• Informed customers of current store promotions to encourage additional sales purchases.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Circulated assigned areas of sales floor to identify customer service opportunities.
• Supported loss prevention goals by monitoring shopper behavior.
• Greeted customers, helped locate merchandise and suggested suitable options.

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Petcare

• Managed the care of 90 small animals, 20 reptiles, 10 cats and numerous fish.
• Maintained the feeding of all animals for the shift.
• Monitored the health of all animals, provided treatment to sick animals twice daily, scheduled vet appointments for more serious issues.
• Managed the supply of incoming pets, transitioned new arrivals from quarantine to the sales floor.

Sales

• Responsible for managing $1500-$2500 in sales per day.
• Processed online pickup orders, coupons, and giftcards.
• Guided customers to key products to resolve animal issues such as wound care, anxiety, feeding, food supplement and animal habitat setup.
• Stocked the sales floor and updated promotions.