LUKE SCHROEDER
CINCINNATI
Summary
Passionate Information and Cybersecurity Management graduate eager to deepen my understanding of cyber security's critical role in organizations. Possess strong problem-solving skills and a solid grasp of cybersecurity frameworks, with a commitment to staying current on the latest threats and technologies. Skilled at working with diverse teams to develop and implement effective strategies and policies.
Overview
1
1
year of professional experience
Work History
IT Support Intern
Total Quality Logistics
05.2024 - 08.2024
- Provided first-line technical support to over 250 users, resolving hardware, software, and network issues promptly and effectively.
- Assisted users with the installation, configuration, and maintenance of software and hardware, ensuring minimal disruption to their workflow.
- Delivered exceptional customer service by maintaining a positive attitude and clear communication with users while addressing and resolving their IT-related concerns.
- Participated in the testing and implementation of new technologies and solutions.
Marketing Coordinator
CBC Group
05.2023 - 08.2023
- Boosted brand awareness with target customer demographics with email campaigns.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Tracked and reported on marketing campaign responses.
- Developed and tracked performance indicators to measure results of marketing campaigns.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Education
Bachelor of Science - Information And Cyber Security Management
Miami University
Oxford, OH05.2025
High School Diploma - undefined
Turpin High School
Cincinnati, OH05.2021
Skills
- Windows OS
- Written and Verbal Communication
- User Training and Support
- Trouble Shooting
- Hardware Management
- Team Leadership
- Customer Service
- Cross-functional support
- Software development tools: JIRA, confluence
- Security audit procedures
- Risk Assessment
Timeline
IT Support Intern
Total Quality Logistics
05.2024 - 08.2024
Marketing Coordinator
CBC Group
05.2023 - 08.2023
High School Diploma - undefined
Turpin High School
Bachelor of Science - Information And Cyber Security Management
Miami University
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