James Halpin
Glassboro,NJ
Summary
Computing and Informatics graduate with hands-on experience in IT operations, end-user support, and enterprise system administration. Skilled in troubleshooting hardware, software, and network connectivity issues, managing user accounts in controlled admin environments, and maintaining data integrity across CRM and ERP platforms. Experienced in supporting high-demand operational environments while documenting processes and ensuring system reliability.
Overview
6
6
years of professional experience
Work History
IT Support Intern
Logan Township School District
Logan, NJ
01.2026 - Current
- Provide end-user technical support for faculty and staff across Chromebooks, Smartboards, printers, keyboards, and classroom technology
- Troubleshoot WiFi connectivity, device configuration, and access issues within a managed Google Admin environment
- Assist with user account management, permissions, and enforcement of acceptable-use policies for student devices
- Investigate and resolve reports of restricted site access and device misuse through administrative controls and monitoring tools
- Support day-to-day technical inquiries and escalate network/server-level issues as needed
- Gain hands-on exposure to school network infrastructure, server operations, and enterprise device management practices
Social Media Manager
Las Aves Restaurant
Swedesboro, NJ
10.2025 - Current
- Manage digital publishing workflows across multiple platforms using structured content scheduling systems
- Analyze engagement metrics and performance data to generate reports and inform strategy adjustments
- Maintain organized digital asset libraries and standardized posting procedures
Assistant Manager / IT Support & Operations Lead
Las Aves Restaurant
Swedesboro, NJ
01.2020 - Current
- Provide on-site technical support for POS systems, WiFi connectivity, and digital ordering platforms in a high-volume environment
- Troubleshoot hardware and software issues, including terminals, printers, network disruptions, and system configuration errors
- Serve as primary point of contact for resolving operational and technical escalations from staff and customers
- Supervise staff workflow to ensure operational continuity and minimize service disruptions
Data & Systems Operations Assistant Intern
Thomas Scientific
Swedesboro, NJ
06.2024 - 09.2024
- Processed and maintained client data in Salesforce and Epicor, ensuring accuracy and compliance
- Verified credit applications and resolved data inconsistencies
- Created system documentation and workflow notes to support standardized processes
- Built small automation tools to reduce turnaround time and improve efficiency
Education
B.S. - Computing & Informatics
Rowan University
Glassboro05.2025
Skills
- Windows OS
- Google Admin Console
- User Account Provisioning
- WiFi & Network Troubleshooting
- Microsoft Office (Word, Excel, Outlook)
- Salesforce & Epicor
- SQL
- Excel
- Technical Documentation
- Process Automation
- Data Integrity
- Problem Solving
- Python, C, HTML, R, PHP
Timeline
IT Support Intern
Logan Township School District
01.2026 - Current
Social Media Manager
Las Aves Restaurant
10.2025 - Current
Data & Systems Operations Assistant Intern
Thomas Scientific
06.2024 - 09.2024
Assistant Manager / IT Support & Operations Lead
Las Aves Restaurant
01.2020 - Current
B.S. - Computing & Informatics
Rowan University