Luke Shiflet
Kingwood
Summary
After just one year of working for this incredible company, I am completely bought in and looking to continue to grow. I understand the guidelines and experience needed to be able to qualify for this promotion, though feel my skill set and leadership style would make me a strong candidate for this position!
Overview
17
17
years of professional experience
Work History
General Manager
School Of Rock
05.2023 - Current
- Helped to create an exceptional music education experience and culture for our community with strong engagement with each family.
- Provide top quality customer service experience, including billing, schedule management and communication.
- Manage the Music Director (MD) to help them deliver an excellent music education program including the recruitment of exceptional music teachers and identifying iconic music venues
- Oversee successful show production and management providing students with inspirational performance opportunities
- Manage the marketing, sales and promotions to drive school and student success
- Manage staff and school facility to provide a safe, cool and appropriate experience for all students
- Financial management of the school including but not limited to analyzing results, tracking budgets, and managing labor costs
- Adheres to the SOR Code of Conduct, safety policies, including the Monitoring and Supervision policy.
Store Manager/District Customer Experience Expert/Recruiter, District Trainer
Vans
01.2017 - 05.2023
- Number one total volume in District, top five in the region
- 30% growth over comp
- 45+ direct reports, as well as I am the recruiting/talent expert manager for the district as well as the district lead for customer experience
- Consistently minimized shrink results and fell well under the company average of 1% in total loss
- Hired and promoted my entire management team as well as launched several to other stores in the district
- Recruiting and Networking Specialist.
Store Manager
Hot Topic
01.2015 - 01.2017
- Opening/closing store
- Loss prevention, inventory
- Recruiting, training, and handling payroll for 30+ employees
- Meeting and exceeding corporate sales goals
- Processing and handling shipment; as well as online orders for customers
- Floor sets, visual merchandising, markdowns, and promotions
- Our location is currently number one in the company for opening up new in store credit cards, as well as in total percent to sales on the year.
Store Manager
Aeropostale
01.2012 - 01.2015
- Opening and closing the store; handling registers and bank deposits
- Visual Merchandising; floor sets, promotions, marketing, markdowns, etc
- Recruiting, training, and handling payroll for 30+ employees
- Processing and handling large amounts of shipment daily
- Meeting and exceeding corporate sales goals.
Expo/Front of House Manager
Olive Garden
01.2007 - 01.2010
- Managing/training front of house staff; scheduling, zoning, empowering team
- Excellent communicator between kitchen staff and front of house
- Effective and efficient in executing orders and in guest satisfaction
- Ordering supplies, maintaining appropriate inventory
- Quick at problem solving, coming up with team oriented solutions.
Education
Bachelor of Arts - Religious Studies
Toronto School of Ministry
Toronto, ONSkills
- Passionate Team Leader; enthusiastic and outgoing
- Ability to initiate/manage cross-functional teams and multi-disciplinary projects
- Critical thinking, decision making and problem solving skills
- Planning and organizing - Organizational abilities
- Result oriented: Ability to achieve the target within given time
- Excellent Communication skills Conflict resolution
- Adaptability - Efficient under pressure, always meet deadlines
References
- Jeannie Jensen, GM at VF Corp, 409-790-9101
- Michael Magouirk, Amegy National Bank, 713-494-2584
Timeline
General Manager
School Of Rock
05.2023 - Current
Store Manager/District Customer Experience Expert/Recruiter, District Trainer
Vans
01.2017 - 05.2023
Store Manager
Hot Topic
01.2015 - 01.2017
Store Manager
Aeropostale
01.2012 - 01.2015
Expo/Front of House Manager
Olive Garden
01.2007 - 01.2010
Bachelor of Arts - Religious Studies
Toronto School of Ministry