Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Activities and Honors
Generic

Luke Shinde

Bristol,CT

Summary

A dynamic and results-driven customer service representative with a proven track record of effectively addressing and resolving customer issues through empathy and active listening prioritizing de-escalation and community relations. Has been recognized for strong work ethic, adaptability, and reliability, while consistently delivering exceptional service in fast-paced environments. Has significant expertise in communication and problem-solving, complemented by keen observational skills and a commitment to established procedures. Dedicated to fostering positive customer experiences and driving satisfaction through proactive engagement and support.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Stew Leonards
04.2026 - Current

As a customer service representative, I have performed the following duties:

  • Delivered friendly and welcoming services according to store policy.
  • Participated in security awareness and anti-theft observation duties.
  • Resolved customer concerns quickly and efficiently, while ensuring satisfaction to the best of my ability.
  • Maintained community engagement by interacting with customers and assisted by providing information, and maintaining a positive surrounding environment.
  • Maintained a positive and enthusiastic presence in a fast-paced environment while adapting to changing situations.

Cashier

Stew Leonards
08.2025 - 04.2026

As a cashier, I have performed the following duties:

  • Processed customer purchases efficiently while maintaining accuracy and professionalism.
  • Provided friendly, helpful service to enhance customer satisfaction.
  • Handled cash, card transactions, and returns in accordance with company policies and security policies while observing any potentially suspicious behavior.
  • Maintained a clean and organized checkout area during busy store hours as per the high standards of Stew Leonard’s.
  • Used observation skills to report suspicious customer behavior while maintaining strict store policies.

Intern

United States Probation Office
06.2025 - 08.2025

As an intern at the United States Probation Officers, I performed the following duties:

  • Assisted probation officers with case file organization, documentation, and administrative tasks in a timely manner to meet any potential deadlines.
  • Observed court proceedings and gained exposure to federal judicial processes while paying attention to important details.
  • Supported routine office operations, including data entry and record maintenance regarding pre-sentence reports and additional supporting paperwork.
  • Gained firsthand experience with offender supervision procedures and federal compliance standards while following up with any calls regarding arrests that were made.

Deli Clerk

BJ’s Wholesale Club
07.2022 - 08.2025

As a deli clerk, I performed the following duties:

  • Paid strict attention to detail while rotating products on shelves to ensure proper handling procedures.
  • Organized ingredients and restocking supplies to prepare for high-volume working environments.
  • Interacted with communities and assisted in basic needs while maintaining a professional demeanor in a busy environment.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Focused on maintaining high standards of customer service during high-volume work shifts and fast-paced operations.

Cook

Dairy Queen Grill & Chill
01.2022 - 07.2022

As a cook, I performed the following duties:

  • Adhered to food safety standards when storing and preparing foods while properly maintaining inventory standards.
  • Paid attention to detail while checking orders for the correct quantity and quality of items being ordered in busy work environments.
  • Cleaned kitchen equipment, surfaces, utensils, and dishes as per store policies to ensure cleanliness in a timely and efficient manner.
  • Prepared meals in accordance with company standards and requirements to meet or exceed expectations of customers.

Education

Bachelor of Criminal Justice -

Sacred Heart University
Fairfield, CT
05-2026

High school Diploma - undefined

East Hampton High School
East Hampton, CT
06-2022

Skills

  • Adaptability
  • Interactive communication skills
  • Problem-solving aptitude
  • Team collaboration
  • Integrity
  • Report writing
  • Attentive and observant
  • Data entry
  • Quick-thinking

LANGUAGES

English

Timeline

Customer Service Representative

Stew Leonards
04.2026 - Current

Cashier

Stew Leonards
08.2025 - 04.2026

Intern

United States Probation Office
06.2025 - 08.2025

Deli Clerk

BJ’s Wholesale Club
07.2022 - 08.2025

Cook

Dairy Queen Grill & Chill
01.2022 - 07.2022

High school Diploma - undefined

East Hampton High School

Bachelor of Criminal Justice -

Sacred Heart University

Activities and Honors

Hobbies

  • Tennis
  • Fishing
  • Gym/Workout
  • Studying
  • Travelling
  • Crime Documentaries,
  • Law Enforcement

Honors

  • Dean's List- 4 Semesters