Luke Sours
Philadelphia,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Fleet Services Manager
Penn Power Group
Philadelphia, PA
08.2021 - 11.2021
- Managed a team of 3 administrators across 3 locations, to support 12 full service locations.
- Consulted with teams on established best practices and process improvements.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.
Service Operations Manager
Penn Power Group
Philadelphia, PA
01.2020 - 08.2021
- Managed a team of 18-26 direct reports including salaried and hourly union employees.
- Responsible for the P & L of a $15 million dollar in revenue location, annually.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Maintained the headquartered location, housing 100+ Corporate and Off-highway employees.
Parts Manager
Penn Power Group
Philadelphia, PA
06.2018 - 01.2020
- Managed a team of 8+ direct reports
- Provided parts support for Detroit Diesel, MTU, Allison, Carrier, Cummins, TICO, and Setra.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Bid and executed federal, state and local contracts including school districts, transit authorities and federal agencies.
Service Advisor
Penn Power Group
Philadelphia, PA
08.2015 - 06.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Parts Specialist
Penn Power Group
Philadelphia, PA
08.2013 - 08.2015
- Increased store revenue by cross-selling products and upselling services to customers.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Sales Representative
Associated Truck Parts
Warrington, PA
08.2012 - 08.2013
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Service Writer
Penn Jersey Diesel & Trailer
Bensalem, PA
08.2010 - 08.2011
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Provided damage estimates for class 3-8 vehicles including, paint, fiberglass repair, frame replacement, refrigeration and lift gate repairs.
Service Advisor
Ryder Truck Rental
Philadelphia, PA
08.2008 - 08.2011
- Provided damage estimates for class 3-8 vehicles including, paint, fiberglass repair, frame replacement, refrigeration and lift gate repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Arizona State University
Tempe, AZ 09.2016 - 06.2017
West Chester University of Pennsylvania
West Chester, PA 08.2007 - 06.2008
Manor College
Jenkintown, PA 09.2006 - 06.2007
High School Diploma -
Northeast High School
Philadelphia, PA 09.2003 - 06.2007
Skills
Staff Management
Timeline
Fleet Services Manager
Penn Power Group
08.2021 - 11.2021
Service Operations Manager
Penn Power Group
01.2020 - 08.2021
Parts Manager
Penn Power Group
06.2018 - 01.2020
Arizona State University
09.2016 - 06.2017
Service Advisor
Penn Power Group
08.2015 - 06.2018
Parts Specialist
Penn Power Group
08.2013 - 08.2015
Sales Representative
Associated Truck Parts
08.2012 - 08.2013
Service Writer
Penn Jersey Diesel & Trailer
08.2010 - 08.2011
Service Advisor
Ryder Truck Rental
08.2008 - 08.2011
West Chester University of Pennsylvania
08.2007 - 06.2008
Manor College
09.2006 - 06.2007
High School Diploma -
Northeast High School
09.2003 - 06.2007
Similar Profiles
DENNIS GalatiDENNIS Galati
Sales Coordinator at Penn Power GroupSales Coordinator at Penn Power Group
Andres SalazarAndres Salazar
Diesel Technician at Penn Power GroupDiesel Technician at Penn Power Group
KATELYN MAYHILLKATELYN MAYHILL
Mobile Fleet Billing Manager at Penn Power GroupMobile Fleet Billing Manager at Penn Power Group
Heidi MillerHeidi Miller
Parts Specialist lead at penn power groupParts Specialist lead at penn power group
Wendy LiroffWendy Liroff
People Manager at Gerson Lehrman Group, GLGPeople Manager at Gerson Lehrman Group, GLG