LUKE T BELLINGHAUSEN

Led service operations in a high-volume wood-fire grill restaurant, specializing in hearty, rustic dishes and craft beverages.

• Acted as shift lead, coordinating front-of-house staff to ensure smooth table rotations, prompt service, and guest satisfaction.
• Responsible for nightly closing procedures including cash handling, end-of-day reports, side work delegation, and securing the premises.
• Provided consistent, friendly, and knowledgeable service while managing multiple tables during peak hours

Supported needs of 10 member wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.

• Delivered elevated, personalized service in an upscale fine dining environment, catering to high-profile and discerning guests.
• Maintained expert knowledge of multi-course menus, wine pairings, and specialty ingredients to provide detailed recommendations and enhance guest experiences.
• Anticipated guest needs with discretion and professionalism, ensuring a seamless and memorable dining experience from arrival to departure.
• Collaborated closely with sommeliers, chefs, and front-of-house staff to execute service with precision and consistency.
• Conveyed menu specials and accommodated dietary requests, ensuring seamless table service and guest satisfaction during peak hours in a high-volume restaurant environment.

• Supervised front-of-house operations, ensuring exceptional guest experiences and seamless service flow in a fast-paced dining environment.
• Managed and trained a team of waitstaff, fostering teamwork, accountability, and high performance.
• Assisted in day-to-day management tasks including staff scheduling, inventory control, and customer service resolution.
• Collaborated with kitchen and bar staff to maintain timely service and consistent quality standards.
• Handled opening and closing procedures, cash reconciliation, and shift reporting.
• Took initiative in upselling and promoting specials, increasing average check size and overall sales.
• Stepped into full managerial duties in the absence of the general manager, demonstrating reliability and leadership.