Luke Therrien
Charlotte,NC
Summary
Reliable, well rounded, hard working and dedicated .
Eager to provide excellent customer service and go above and beyond in any job field and role. If given the opportunity to work within your company I will do my very best to deliver the most efficient performance.
I am motivated to learn and grow and dedicated to
working in an industry where I can advance my career. I have a positive attitude and believe working alongside other like minded people will benefit the company.
Overview
2027
2027
years of professional experience
Work History
Front End Store Assocaite
Target
04.2024 - Current
- Provide excellent customer service by helping shoppers and offering assistance as needed.
- Greet customers, helped locate merchandise, and suggest other items if they are out of stock.
- Utilize multitasking abilities to manage multiple responsibilities as needed during busy periods.
- Maintain and organize front of store. Keep outside shopping cart return clear and inside cart stalls full. Keep store cart locations maintained to comply with standards.
- Clean and organize restrooms and keep supplies stocks. Help with spills and general store standards.
- Resolve customer questions and issues promptly making sure the customer has a great experience.
Back of House Team Member
Traust Brewing
03.2022 - 01.2024
- Coordinated with kitchen staff to ensure dishes and cutlery were always cleaned and stocked.
- Washed dishes as they came into kitchen. Kept tables cleaned when staff needed help.
- Helped front end staff organize and clean as need.
- Helped maintain a clean and organized work area through daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing all surfaces. Trash and recycling duties and outdoor ground duties as needed.
- Maintained and sanitized service stations, prep areas, and countertops.
- Enhanced customer experience by maintaining clean and organized kitchen.
Customer Service Representative
AMC Theatres
2019 - 2021
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Helped customers by keeping up-to-date on current movies, release dates, ratings, and other relevant information to assist customers.
- Contributed to an efficient work environment by promptly cleaning assigned theaters during downtime between shows or shifts.
- Assisted in concession stand operations. Helped stock supplies when needed.
Sales Associate
Five Below
2019 - 2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped assist customers with cash transactions and self service checkouts while adhering to company cash handling policies, ensuring accurate procedures.
- Collaborated with team members to improve overall store performance by offering support as needed.
- Greeted customers to ensure they had a great experience and build loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma - General Studies
West Mecklenburg High School/North Carolina Cyber Academy
Charlotte, NC02-2020
Skills
- Great customer service
- Reliable and Goal oriented
- Excellent communication skills
- Works well within a team
- Efficient and organized
Timeline
Front End Store Assocaite
Target
04.2024 - Current
Back of House Team Member
Traust Brewing
03.2022 - 01.2024
Customer Service Representative
AMC Theatres
2019 - 2021
Sales Associate
Five Below
2019 - 2020
High School Diploma - General Studies
West Mecklenburg High School/North Carolina Cyber Academy