Hi, I’m
Kiva Holly-Wood
Phoenix,AZ
Summary
Business-minded professional tackling any job task with gusto and precision. Demonstrates positive attitude and readiness to handle different situations.
Highly-motivated employee with Strong worth ethic, organization, and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Forward-thinking and accomplished Leader with In-depth understanding of financial management, business development and personnel oversight.
Proactive approach with excellent follow-through.
Overview
29
years of professional experience
Work History
CAE - Central Arizona Endoscopy Mesa, AZ
Front End Supervisor
05.2022 - 12.2023
Job overview
- Developed and implemented strategic plans for front end operations to ensure patient satisfaction.
- Maintained accurate records of medical charts, patient information, and Anesthesia Billing.
- Trained new employees in patient service, receptionist techniques, and center policies.
- Verified patient insurance, and produced co-pay or co-insurance billing amounts.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Assisted management team in developing operational strategies that improved overall center performance.
- Answered phones to respond to patient procedures, and inquiries, and transferred calls to appropriate staff members.
Pro Dance Yard AcademyBlythe, CA
Dance Studio Owner & Choreographer
05.2013 - 06.2023
Job overview
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with children of different ages and molded teaching methods to align with age and skill level.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Delegated work to staff, setting priorities and goals.
- Instructed groups of individual and coupled dancers in different dance styles.
- Assessed dancer strengths and developed choreography to highlight talent.
- Planned choreography for group performances and recitals.
- Interacted effectively by email, phone and in person with students, parents and staff members.
- Built positive relationships with students, parents, colleagues and administrators.
NFL/NBAPhoenix, AZ
Pro Cheerleader
06.2002 - 07.2012
Job overview
- Attended 4 practices per week to learn new routines and maintain proficiency with standards.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Met with fans and volunteered as representative of team, which helped bolster attendance and support at games, meets and other events.
- Participated in community events to bring positive attention to organization.
- Delegated work to staff, setting priorities and goals.
RadioShackTacoma, WA
Customer Service Representative
11.1999 - 09.2001
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
United States ArmyFort Eustis, VA
Soldier - 88N
06.1995 - 10.1999
Job overview
- Displayed leadership in accomplishing assignments and learning new skills.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Education
The Art Institute of PhoenixPhoenix, AZ
Associate of Arts from Interior Design
05.2008
Cornish College of The ArtsSeattle, WA
Associate of Arts from Visual And Performing Arts
04.2000
Eaglecrest High SchoolCentennial, CO
High School Diploma
05.1995
University Overview
- Varsity Track & Field Top of Class Recipient
- Student Government Secretary
- Varsity Pom Captain of EHS Pom Team
Skills
- Operations Oversight
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Creative & Determined
- Data Entry
- Great Customer Service
- High Knowledge of EMR, Advantix, VirMedice, & Provation Software
Timeline
Front End Supervisor
CAE - Central Arizona Endoscopy
05.2022 - 12.2023
Dance Studio Owner & Choreographer
Pro Dance Yard Academy
05.2013 - 06.2023
Pro Cheerleader
NFL/NBA
06.2002 - 07.2012
Customer Service Representative
RadioShack
11.1999 - 09.2001
Soldier - 88N
United States Army
06.1995 - 10.1999
The Art Institute of Phoenix
Associate of Arts from Interior Design
Cornish College of The Arts
Associate of Arts from Visual And Performing Arts
Eaglecrest High School
High School Diploma
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